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Senior Customer Success Manager @ Grazitti Interactive

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 Senior Customer Success Manager

Job Description


Job Description
We re looking for a Senior Customer Success Manager to lead customer engagement, retention, and growth for SearchUnify, our AI-powered enterprise search platform. This role is critical in ensuring our customers achieve long-term value, maximize product adoption, and grow with us.
If you re passionate about building strong customer relationships, have a background in SaaS or technical client-facing roles, and thrive in fast-paced environments this is the opportunity for you.
Key Skills
  • 7+ years of experience in Customer Success, Sales, or Account Management.
  • Strong understanding of B2B SaaS and enterprise support platforms.
  • Excellent communication and relationship-building skills.
  • Ability to manage renewals, upsell opportunities, and cross-functional coordination.
  • Strong problem-solving mindset with experience handling escalations.
  • Detail-oriented and results-driven, with a customer-first approach.
  • Technical background or familiarity with enterprise software preferred.
Roles and Responsibilities
  • Act as the primary advocate for assigned accounts, ensuring a consistent, value-driven experience.
  • Own and manage account renewals, upselling, and reporting metrics.
  • Collaborate with delivery teams to ensure timely, high-quality implementations.
  • Maintain strong customer relationships, driving satisfaction and loyalty.
  • Understand client goals, align platform capabilities, and ensure value realization.
  • Coordinate with internal stakeholders including product, engineering, and support.
  • Track account health, proactively address risks, and identify growth opportunities.
  • Drive customer transformation and engagement through strategic touchpoints.
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Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Grazitti Interactive
Location(s): Panchkula

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Keyskills:   Product engineering Relationship building SAAS Cross functional coordination Account management enterprise support Management Customer engagement Enterprise software Ajax

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Grazitti Interactive

Grazitti Interactive is a global digital services provider leveraging cloud, mobile and social media technologies to reinvent the way you do business. Since 2007, Grazitti has been helping companies power their businesses with its marketing automation and cloud innovation services. As a global consu...

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