Support Consultant
- OneAdvanced
- 1 - 4 years
- Bengaluru
- 4 months ago
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Job Description
- As a Support Consultant, you will be responsible for handling incoming support calls and emails , undertaking any relevant issue investigation ensuring all key information is accurately captured
- Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
- Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
- Key Success Traits
- Experience : 1 to 4 years
- Problem Solver You naturally dig deep to understand issues and uncover root causes.
- Customer First Mindset You enjoy helping others and strive to exceed their expectations.
- Clear Communicator You can explain technical concepts to non-technical users in both written and spoken formats.
- Organised and Proactive You manage your workload efficiently and anticipate needs before they arise.
- Team Player You thrive in a fast-moving team and collaborate openly to solve problems.
- Wellbeing focused Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral.
- Annual Leave 20 days of annual leave, plus public holidays
- Employee Assistance Programme Free advice, support, and confidential counselling available 24/7.
- Personal Growth We re committed to enabling your growth personally and professionally through development programmes.
- Life Insurance - 2x annual salary
- Personal Accident Insurance - providing cover in the event of serious injury/illness.
- Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success.
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: OneAdvancedLocation(s): Bengaluru+ View Contact
Keyskills: Web technologies Management systems Financial management Investigation Customer service Management Technical support Counselling Monitoring
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