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Operations Manager @ CMS It Services

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 Operations Manager

Job Description

Dear professionals,


CMS is hiring for the role of Operation Manager - EUS for Noida- Sector-125 Location.


If interested, Kindly share you updated profile at sa********i@cm**********s.com or call at 7290068***.


Please find below the job Description.


JD Operation Manager-EUS


Experience - 4- 6 Years


  • Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance.
  • Having experience on leading a team of Maximum 20 people.
  • Team Lead experience is must.
  • L2 Support is required.
  • Ensuring efficient utilization of resources to meet service levels
  • Manage ongoing end user requests and act as a point of escalation
  • Prepare and share status reports
  • Prepare and share Weekly/Monthly Project reports
  • Reporting the progress of ongoing tasks at regular intervals to the Client

.Ensure compliances as per SLA

  • ITSM/ITOM tool management
  • Experience on MIS Reports.
  • Immediate joiners are the preference.

Thanks and Regards,

Salma Saifi

Assistant Manager - TA

CMS It services

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Operations Management
Employement Type: Full time

Contact Details:

Company: CMS It Services
Location(s): Noida, Gurugram

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Keyskills:   L2 End User Support MIS Reporting IT Operations Desktop Management End User Computing IT Asset Management Desktop Support IT Operations Management Remote Support Service Desk Desktop Engineering End User

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CMS It Services

CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...