Renewals Specialist
- Sumologic Technologies
- 5 - 8 years
- Noida, Gurugram
- 4 months ago
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Job Description
- Renewal Management:
- Monitor customer contract renewal dates and proactively reach out to clients nearing expiration.
- Conduct renewal discussions, understanding customer needs and addressing any concerns.
- Prepare renewal quotes and negotiate terms to achieve mutually beneficial agreements.
- Identify at-risk renewals and develop targeted strategies to retain customers.
- Comfortable in working in night shifts & independently.
- Customer Relationship Building:
- Establish strong relationships with key customer stakeholders.
- Regularly check-in with customers to assess their satisfaction and usage of the product/service.
- Proactively identify potential issues and address them promptly.
- BE/BTech or BCS (Degree or equivalent experience)
- Years of Experience- 5-8 years required in the Saas Industry with 3-5 years in CSS or renewals Role.
- Proven track record in a customer success or account management role, ideally with experience in renewals.
- Willing to work in US Shift from 6 PM IST to 3 AM IST
- Excellent Communication Skills
- Strong commitment to delivering exceptional customer service and exceeding expectations.
- Proficiency in analyzing customer data to identify trends and opportunities.
- Familiarity with CRM systems (e.g., Salesforce, Clari, Zuora, Gainsight) to manage customer interactions and track renewal progress.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Sumologic TechnologiesLocation(s): Noida, Gurugram
Keyskills: Usage Product service Relationship building Customer retention Customer relationship Account management Customer service Analytics CRM Salesforce
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Sumologic Technologies
Sumo Logic was founded in 2010 by experts in log management, scalable systems, big data, and security. Today, our purpose-built, cloud-native service analyzes more than 100 petabytes of data, more than 16 million searches, and delivers 10s of millions of insights daily ??positioning Sumo among the m...
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