Client Support Specialist - UK Client Services (Voice Process)
- HCLTech
- 1 - 3 years
- Chennai
- 5 months ago
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Job Description
venue Details
ETA- Sandhiya info city Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu 603103,
Process: Voice process
Experience: Experience (1 - 4 Years)
Shift: UK Shift
Mode of interview: Walkin
Date: 13th August 2025
Timing: 10:30 AM to 2:00 PM
Contact HR: Dharani
Job Summary:
We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 3years of experience in international calling, specifically supporting UK clients.
Key Responsibilities:
- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
- Address client issues related to services, transactions, or operational concerns.
- Maintain detailed and accurate records of all client interactions using CRM tools.
- Escalate unresolved issues to internal teams and ensure timely follow-up.
- Collaborate with internal departments to enhance client satisfaction and service delivery.
- Ensure compliance with UK data protection and service standards.
Required Skills and Experience:
- 3years of experience in international voice-based client support, preferably with UK clients.
- Excellent spoken English with a neutral or UK-accented tone.
- Strong interpersonal, communication, and problem-solving skills.
- Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
- Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option).
Preferred Qualifications:
- Bachelors degree in any discipline.
- Certifications in client service or voice process operations are a plus.
Understanding of UK business culture and client expectations
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: Client Support Inbound Calls Outbound Calling Transaction Processing Client Servicing opertional concern services Customer Queries Client Relationship
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