Technical Program Manager - API Support
- Tracxn
- 4 - 8 years
- Bengaluru
- 4 months ago
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Job Description
Location : Bangalore
Job Type : Full-time
About Tracxn:
Tracxn is a leading market intelligence platform for private company data, serving Venture
Capitalists, Private Equity Firms, Investment Banks, and Corporates. With a strong global
footprint, Tracxn tracks over millions of companies across various sectors to provide deep
insights and help clients make data-driven decisions.
About the Role:
As a product specialist, you will be responsible for successfully onboarding new clients for API integrations. You will be responsible for bridging the gap between technical and non-technical stakeholders, providing expertise in API integrations, and guiding clients through the setup of trials using our sandbox environment.
Key responsibilities:
- API Proficiency
- Demonstrate a deep understanding of existing APIs and their functionality, enabling proactive problem-solving and optimization
- Work with the product team to see if the client requirements can be solved
- Technical Sales Support
- Own the sales pipeline of clients interested in the API offering
- Work closely with the prospects to understand their needs and integration requirements
- Assist in crafting technical aspects of sales proposals and presentations
- Client Onboarding
- Assist clients in testing API integrations in a sandbox environment
- Facilitate the onboarding process, ensuring clients have access to necessary resources and documentation
- If needed, coordinate with the engineering team to deliver production ready code/ API calls to the client
- Post-Integration Assistance
- Provide ongoing technical support to clients, ensuring smooth operation and troubleshooting any technical issues that arise
- Offer guidance on optimizing API usage and integrating new features or updates
- Identify opportunities to upsell additional services or features to existing clients based on their usage patterns and needs
Requirements:
- Bachelor's degree in Engineering with 4 to 8 years of work experience
- Good understanding of how to work with APIs
- Data transformation
- Prior experience in customer-centric roles is desirable
What we offer:
- Fixed work timings - 9 hrs x 5 days. Respect everyone's time. No taking your work home
- A meritocratic setup. Everyone explains the 'why' behind their decisions. No politics
- Candid culture. We encourage asking questions over making assumptions
- Managers willing to invest in your growth.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Other Program / Project Management - OtherEmployement Type: Full timeContact Details:
Company: TracxnLocation(s): Bengaluru
Keyskills: Technical Program Management Program Management Project Management Program Manager Sales Support IT Program Management Api Integration
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Tracxn
Founded in 2013 by ex-Venture Capitalists, Tracxn is one of the worlds largest platforms for tracking 1.4 million entities through 1,800 feeds categorized across industries, sectors, sub-sectors, geographies, affiliations and networks globally.
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