Assistant Manager - Customer Service (Operations)
- Genpact
- 5 - 9 years
- Hyderabad
- 5 months ago
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Job Description
Role of Customer Service-Operations
We are seeking dedicated professionals to join our customer service operations team. This role involves managing client interactions, ensuring high-quality service delivery, and continuously improving processes to enhance customer satisfaction.
Key responsibilities
- Manage and resolve customer inquiries efficiently and effectively.
- Collaborate with cross-functional teams to address customer needs and improve service delivery.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Maintain accurate records of customer interactions and transactions.
- Develop and maintain strong relationships with clients to ensure long-term satisfaction.
Qualifications
- Bachelor's degree in business administration or a related field.
- Relevant years of work experience in customer service or operations.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software.
Preferred skills
- Experience in process improvement methodologies like Lean or Six Sigma.
- Familiarity with data analysis tools and techniques.
- Ability to handle challenging situations with professionalism and empathy.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Hyderabad+ View Contact
Keyskills: Service Delivery Team Leading Team Handling Customer Service SLA Management
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₹ 4.75-9 Lacs P.A
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