Sales Development Representative
- HCLTech
- 1 - 3 years
- Bengaluru
- 4 months ago
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Job Description
Role & responsibilities
Sales Development Representative Quest Informatics
https://www.questinformatics.com
About Quest Informatics:
Quest Informatics, a wholly owned subsidiary of HCLTech, delivers aftermarket software solutions under the HCL Software portfolio. With over 32+ years of experience and a customer base of 60+ global clients, Quest is driving innovation in the aftermarket space. Join our fast-growing $1B+ software business and be a part of a company that is rapidly scaling and making a global impact.
Role Overview:
Were looking for a motivated Sales Development Representative (SDR) to join our dynamic team. Youll play a critical role in driving new customer acquisition by validating and nurturing leads, managing multichannel outreach campaigns, and contributing directly to our revenue growth.
Youll report to the Sales Development Team Lead and work closely with marketing, sales, and product teams to qualify leads and support seamless lead handovers.
Key Responsibilities:
- Manage inbound and outbound lead generation efforts across multiple channels (phone, email, web, etc.)
- Validate, nurture, and track leads in the company CRM with accuracy and completeness.
- Drive customer acquisition goals with a focus on achieving 30% YoY growth in new customers.
- Support integrated sales and marketing campaigns to boost lead engagement and reduce churn.
- Collaborate across departments to ensure effective lead conversion and campaign execution.
- Maintain high-quality data hygiene in CRM systems.
- Monitor and escalate customer issues, risks, and feedback to the Product and Sales teams.
- Assist in the execution of digital campaigns, events, and partner initiatives to drive conversions.
What Youll Bring:
- Bachelors degree in Business, Marketing, or related field.
- 13 years of experience in sales development, business development, or inside sales.
- Strong communication and relationship-building skills (written and verbal).
- Passion for customer success and digital technologies.
- Familiarity with CRM tools and digital marketing techniques.
- Self-driven with excellent time management and multitasking skills.
- Ability to work in a fast-paced, goal-oriented environment.
- Fluency in English (additional languages a plus).
Travel Requirement:
This is an office-based role with daily reporting.
Preferred candidate profile
Excellent verbal expression and online relationship building skills
Enthusiasm and positive attitude: passion for helping customers succeed is required
Ability to obtain sales-level understanding of numerous complex products and pricing
Flexibility in scheduling, due to different time zones and locations
A problem-solving mindset
Marketing Skills for execution of digital campaigns and physical events and trade shows
Support partners for customer approach strategies and hand hold them for lead conversion
Passion for digital techniques and technologies.
Advanced English Skill and a Native Language (as required)
Expert in outbound Customer Service Orientation
Focus on the Process Sales flow and sales techniques
Excellent in sales skills
Independent Contributor
Skilled Written and Verbal Communications
Able to close the leads
Experienced Self Management
Expert Decision Making
Experienced Organizational Skills
Expert Multi Tasking / Time Management
Skilled Analytical Thinking
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Sales & Business DevelopmentRole Category: BD / Pre SalesRole: Business Development Executive (BDE)Employement Type: Full timeContact Details:
Company: HCLTechLocation(s): Bengaluru
Keyskills: Sales Lead Generation CRM Management Customer Acquisition Sales Campaign Execution
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