Customer Success Manager - US (3-6 Years)
- Tracxn
- 3 - 6 years
- Bengaluru
- 4 months ago
- Email to a friend
- Report this job
Job Description
Disclaimer:
Please be aware of fraudulent job postings and individuals impersonating Tracxn representatives. Tracxn conducts all hiring through official channels only our careers page and verified job portals. We operate from a single official office location and do not request personal information or payments at any stage of the hiring process.
If you come across any suspicious communication claiming to be from Tracxn, we recommend reporting it to us immediately.
This is a leadership role involving building and managing a team of key account managers. You will have to develop a thorough understanding of Tracxn's SaaS product and offerings, understand customer use cases and drive customer engagement. You will be responsible for streamlining processes for the entire customer lifecycle from onboarding to churn. Customer interaction will be primarily driven by your team. You will be expected to provide guidance to the team and engage with customers during escalations..
Key Responsibilities
- Oversee Customer Success functions including customer onboarding, resolving customer queries, driving customer engagement, and managing renewals.
- Develop a thorough understanding of Tracxn's SAAS product and offerings
- Liaise with Analyst, Finance, and Legal team to resolve customer queries
- Drive the implementation of customer engagement projects
- Identify the reasons for customer churn and help prevent it
- Train and manage a team of Key Account Managers
Timings
- 6 pm - 3 am IST
What we are looking for:
- Excellent written and verbal communication skills
- Have "Customer Empathy" - ability to identify and understand a customer's situation and motives
- Thorough understanding of a customer lifecycle (customer success functions) in a B2B SAAS company
- Experience of managing a team with at least 5-6 direct reportees
What can you expect at Tracxn?
- Meritocracy driven, candid culture. no politics
- Like-minded intellectually curious colleagues
- High paced learning. Continuous mentorship to help achieve peak potential
Founders:
- Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
- Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success ManagerEmployement Type: Full timeContact Details:
Company: TracxnLocation(s): Bengaluru
Keyskills: Customer Success Customer Experience Key Account Management Customer Engagement B2B SAAS Customer Life Cycle Management Client Engagement Client Satisfaction
Similar positions
Tracxn
Founded in 2013 by ex-Venture Capitalists, Tracxn is one of the worlds largest platforms for tracking 1.4 million entities through 1,800 feeds categorized across industries, sectors, sub-sectors, geographies, affiliations and networks globally.
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in