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Workforce Analyst @ HCLTech

Home > Operations Support

 Workforce Analyst

Job Description

  • Analyze historical data and trends to forecast staffing requirements.
  • Monitor real-time performance metrics and provide actionable insights.
  • Collaborate with operations and HR teams to align workforce planning with business goals.
  • Create and maintain dashboards and reports to track workforce KPIs.
  • Identify staffing gaps and recommend solutions to improve utilization.
  • Support initiatives related to capacity planning, shrinkage analysis, and headcount optimization.
  • Assist in the deployment and enhancement of workforce management tools.
  • Provide regular updates to leadership on workforce performance and trends.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Operations Support - Other
Employement Type: Full time

Contact Details:

Company: HCLTech
Location(s): Chennai

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Keyskills:   WFM Workforce Management Real Time Analysis Workforce Planning

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HCLTech

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