Retail Banking Domain Trainer
- HCLTech
- 7 - 10 years
- Chennai
- 4 months ago
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Job Description
Job Description: Retail Banking Domain Trainer
Position: Retail Banking Domain Trainer
Experience: 7+ years in International Retail Banking
Role Type: Client-Facing, Full-Time
Location: [Chennai ]
Role Overview:
We are seeking an accomplished Retail Banking Domain Trainer with at least 7+years of progressive and hands-on experience in the international retail banking sector. This position is also client-facing and requires exceptional communication skills, a comprehensive understanding of all facets of retail banking, and demonstrated capability in delivering engaging, impactful training to diverse audiences.
Key Responsibilities:
- Design, develop, and deliver high-impact training programs on international retail banking concepts, processes, regulations, and best practices.
- Conduct needs assessments and tailor training materials to meet specific client and learner requirements across geographies.
- Train client staff on retail banking productssuch as deposits, loans, cards, digital banking, customer onboarding, AML/KYC, and regulatory compliance.
- Facilitate interactive workshops and learning sessions using blended learning methodologies (in-person, virtual, e-learning).
- Act as a subject matter expert and advisor to the internal stakeholders on retail banking trends, emerging technologies, and customer service excellence.
- Evaluate training effectiveness through assessments, feedback, and performance metrics; implement continuous improvements to content and delivery methods.
- Partner with cross-functional teams and stakeholders to ensure alignment of training content with business objectives and compliance standards.
- Support business development by representing the companys expertise in client meetings, demos, and industry events.
Key Requirements:
- Minimum 7 years of hands-on experience in international retail banking, covering all key domains (products, operations, compliance, technology, and risk).
- Strong client-facing background with proven ability to communicate complex concepts clearly to both technical and non-technical audiences.
- In-depth knowledge of global retail banking regulations, customer lifecycle, digital banking trends, and operational processes.
- Excellent written and verbal communication, presentation, and facilitation skills.
- Experience developing curriculum, learning materials, and assessments for diverse audiences.
- Ability to adapt training style based on audience (executives, frontline staff, operations, etc.).
- Flexibility to travel or deliver virtual training sessions at different HCL office in India.
- Bachelors degree in banking, finance, business, or a related field. Professional certifications (e.g., CBAP, CPRE, or relevant retail banking credentials) are a plus.
What We Offer:
- Opportunity to work with top-tier clients in the evolving international retail banking industry.
- Collaborative and innovative work environment.
- Competitive compensation, performance bonuses, and professional development opportunities.
Job Classification
Industry: BPM / BPOFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Banking Operations - OtherEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: Retail Banking presentation customer lifecycle Aml Kyc International Banking Complaints digital banking Operations products
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