Walkin Drive - International Voice process (Experienced)
- HCLTech
- 1 - 4 years
- Chennai
- 4 months ago
- Email to a friend
- Report this job
Job Description
HCLTech Walkin drive -International Voice Process (Experienced) 13th August 2025
Experience: (1- 4 Years)
Shift: UK Shift
Mode of interview: Walkin
Date: 13th August 2025
Timing: 10:30 AM to 2:00 PM
Contact HR: Dharani
Work Location - Navallur.
Interview Location: ETA 3 - HCLTech Navalur - Block 3, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai, Tamil Nadu, 600130
Job Summary:
We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have
1-3 years of experience in international calling, specifically supporting UK clients.
Key Responsibilities:
- Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
- Address client issues related to services, transactions, or operational concerns.
- Maintain detailed and accurate records of all client interactions using CRM tools.
- Escalate unresolved issues to internal teams and ensure timely follow-up.
- Collaborate with internal departments to enhance client satisfaction and service delivery.
- Ensure compliance with UK data protection and service standards.
Required Skills and Experience:
- 1-3 years of experience in international voice-based client support, preferably with UK clients.
- Excellent spoken English with a neutral or UK-accented tone.
- Strong interpersonal, communication, and problem-solving skills.
- Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
- Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).
Preferred Qualifications:
- Bachelors degree in any discipline.
- Certifications in client service or voice process operations are a plus.
Understanding of UK business culture and client expectations.
Job Classification
Industry: BankingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: International Voice Process Communication Skills Customer Support CRM Salesforce
Similar positions
HCLTech
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in