Service Delivery Manager - Digital Services
- HCLTech
- 18 - 25 years
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
Job Summary:
The Service Delivery Manager - Digital Services will manage the delivery of digital solutions to our clients, ensuring high-quality service and operational excellence. This role involves leading digital service teams, coordinating with clients, and driving continuous improvement in digital service processes.
Key Responsibilities:
- Lead and manage digital service delivery teams to ensure timely and effective delivery of digital solutions.
- Develop and maintain strong relationships with clients, serving as the primary point of contact for digital service-related inquiries.
- Monitor digital service delivery performance, identifying areas for improvement and implementing digital solutions.
- Collaborate with internal teams to ensure alignment and support for digital service delivery objectives.
- Prepare and present regular reports on digital service delivery performance to senior management.
- Ensure compliance with company policies, procedures, and industry regulations related to digital services.
- Drive continuous improvement initiatives to enhance digital service quality and efficiency.
- New Business Development support to sales team.
- Experience in Data and AI related projects.
Qualifications:
- Bachelors degree in Business, IT, Digital Marketing, or a related field.
- Proven experience in service delivery management with a focus on digital services.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze digital data and generate actionable insights.
- Familiarity with digital service delivery frameworks and methodologies (e.g., Agile, DevOps).
- Problem-solving skills and a proactive approach to managing digital challenges.
Preferred Skills:
- Experience in [specific digital industry] is a plus.
- Certification in digital service management frameworks or methodologies.
- Knowledge of digital marketing tools and platforms.
Benefits:
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement in digital services.
Please share your updated profile - me**************r@hc****h.com
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Strategic & Top ManagementRole Category: Strategic & Top Management - OtherRole: Strategic & Top Management - OtherEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Bengaluru
Keyskills: Technology Implementation Service Delivery Management Technology Solutions Digital Transformation Delivery Leadership Digital Innovation Artificial Intelligence Revenue Global Delivery Delivery Management
HCLTech
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