Deputy GM - Quality & Process Excellence - Procurement || Hyderabad
- HCLTech
- 12 - 20 years
- Hyderabad
- 5 months ago
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Job Description
Experience
- 12 - 15 years in SCM domain areas of Sourcing & Procurement
- BPO/GBS service industry experience
- 8+ years in Quality and Process Excellence role
Skills and Experience Required
- Experience in Building Quality Frameworks independently within Supply chain function and smooth implementation and adherence
- Knowledge of Quality Monitoring process and system
- Relevant experience in S2P in Lean and Digital Transformation, knowledgeable about tools and platforms used in S2P in mid-size to large Global clients
- Hands on experience on process diagnostic study, VSM, lean techniques, brainstorm solutions
- Good analytical skills to drive meaningful conversations using insights from data
- Preferred Certifications in Lean Six Sigma from Recognized Institutions
- Good knowledge in presentations, advanced MS-Office (excel etc.)
- Strong Communication and storytelling skills, should have experience in managing senior stakeholders (External & Internal) and be able to influence decisions
- Should have prior Team management experience
Roles & Responsibilities
- Lead Quality Assurance and Process Excellence function, ensuring compliance with global regulatory standards
- Develop a robust Quality Control Framework and ensure implementation, adherence and effectiveness of audits conducted
- Institutionalize strong Governance Structure and operational mechanisms to embed quality and innovation as part of the BAU deliverables and ensure seamless operations
- De-Risk operations through deployment of Risk Control & Best Practice framework
- Manage CAPA processes and effectiveness of controls identified and implemented
- Ensure Quality sampling methodology is effective and Quality checks as per defined framework ensuring feedback and consequence management is in place
- Own and deliver on committed efficiency improvement in engagement through CI lever
- Independently lead high impact projects to deliver prioritized business outcome and value delivered
- Identify Digital led transformation opportunities and bring best practices from existing relationships in S2P
- Institute a reporting mechanism and strong governance for measurement and reporting
- Anticipate and highlight challenges for resolution to avoid disruption to operations and client business
- Client satisfaction/ dissatisfaction measurement & analysis through independent surveys.
- Mentor and build LSS DNA in the operations environment
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Procurement & Supply ChainRole Category: Procurement & PurchaseRole: Procurement & Purchase - OtherEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Hyderabad
Keyskills: quality S2P Green Belt Quality Improvement Process Excellence Operational Excellence service quality Lean Continuous Improvement Process Improvement Digital Transformation Black Belt procurement Business Excellence Supply Chain Management scm Process Audit
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