Customer Success & Insights Analyst
- Globaldata
- 0 - 4 years
- Bengaluru
- 5 months ago
- Email to a friend
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Job Description
Job Title: Customer Success & Insights Analyst
Location: Bangalore | Hybrid Working
Experience: 0 - 2 years
Employment Type: Full-Time
About Ai Palette
Ai Palette ( GlobalData India group) is an AI-powered trend prediction and product innovation platform helping leading CPG brands launch successful products through real-time consumer insights. Our SaaS platform analyses billions of data points from social media, e-commerce, and other digital sources to uncover emerging trends, enabling faster and data-driven innovation.
Role Overview
We are looking for a highly motivated and client-focused Customer Success & Insights Analyst to join our dynamic team. This role blends customer relationship management with data interpretation and storytelling, helping clients derive maximum value from our platform by generating insight reports, onboarding support, and ongoing engagement.
Key Responsibilities
- Serve as a primary point of contact for a portfolio of clients post-onboarding, ensuring adoption, satisfaction, and retention.
- Understand client objectives and guide them on how to use Ai Palettes dashboard effectively to achieve their goals.
- Create custom insight reports by extracting, analysing, and interpreting trends and data from the platform.
- Translate AI-generated data into simple, actionable recommendations aligned with client needs.
- Coordinate with internal teams (Product, Data Science, Customer Success Managers) to address client queries or requests.
- Track product usage, identify drop-offs, and support in creating engagement strategies.
- Support client onboarding and training sessions (remotely or on-site, as required).
- Identify opportunities for account expansion or upsell based on client usage and feedback.
What Were Looking For
- MBA or equivalent degree required.
- 25 years of experience in customer success, insights, consulting, analytics, or market research, preferably in SaaS, CPG, or FMCG sectors.
- Basic understanding of CPG/F&B industry trends or experience working with related clients is a plus.
- Comfort working with data dashboards or tools (e.g., Tableau, Power BI, internal platforms).
- Excellent storytelling and communication skills ability to distil complex data into easy-to-understand narratives.
- Strong organizational skills and a client-first mindset.
- Experience with Excel, PowerPoint, and data storytelling best practices.
- Exposure to AI/ML platforms, natural language processing, or social media listening tools.
Why Join Us
- Be part of a fast-growing AI SaaS company transforming the way F&B brands innovate.
- Get hands-on exposure to cutting-edge data tools, trend science, and real-world impact on global brands.
- Work in a collaborative, diverse, and learning-focused culture with global clients and colleagues.
- Competitive salary, learning budget, and flexible work environment.
Job Classification
Industry: Analytics / KPO / ResearchFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: GlobaldataLocation(s): Bengaluru
Keyskills: Customer Analytics insights consulting
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