Excellent Opportunity For IT Liaison Chennai
- HCLTech
- 8 - 13 years
- Chennai
- 5 months ago
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Job Description
Excellent Opportunity for IT Liaison Chennai
Experience - 7 + Years
Location - Chennai
Shift - Night Shift
Requirements
- Clinically oriented
- Customer Service / Call Center experience, White Glove
- Fluent in medical terminology
- Familiar with major LIS and EMR's
- Epic
- Cerner/Oracle
- Meditech
- SCCSoft lab
- Orchard
- NextGen
Required Skills:
- Exceptional Microsoft Excel skills
- Exceptional ticketing system skills, Service Now, etc.
- Ability to communicate within peer group
- Facilitates customer status calls, working sessions, and monitors progression of validation testing
- Ability to multi-task and adhere to stringent customer deadlines
- Provide project status updates as required by leadership
- Ability to track issues, drive resolutions, and escalate when needed
- Knowledge of interface message routing through various systems
- Must work US hours to allow for team collaboration
Tasks
- Acts as a single point of contact for Technology issues from strategic customers
- Triage and prep customer inquiries for team members or other work groups
- Monitors and provides status updates to managers for all inflight issues
- Maintains detailed log of customer inquiries and requests
Training
- Comprehensive, due to nature of role, will have to be a combined effort between minimal documentation and extensive mentoring
- Will need access to QLS and EBU's (Modified access to limit to non-PHI functions), Qted, eForm, Clarity.
Looking for candidate with an immediate to 30-day notice period.
If the above role matches your profile, please share your updated resume to yu********b@hc****h.com along with following details
T.Exp:
R.Exp:
CCTC:
ECTC:
Notice period:
Job Classification
Industry: BPM / BPOFunctional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: HCLTechLocation(s): Chennai
Keyskills: HL7 Healthcare US Healthcare
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