Process Associate Ba, Bcom, Bba Graduates Freshers (gurugram Location)
- HCLTech
- 0 years
- Noida, Gurugram
- 4 months ago
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Job Description
Greetings from HCL...!!
HCL Offers Great Opportunity to make a career, with American global corporation who is a leading search engine worldwide Type of Requirement:- E-Mail Support (Excellent Written & Verbal Communication is a must) .Designation:-Process associate - Only Immediate joinerShifts - 24* 7 5 days working - 2 days off - Rotational offs. Required Qualification:- *Graduate / Post Graduate in any stream. Work Location : Client Site, Unitech Signature Tower , Gurgaon / Gurugram. ****Great work environment****Must have:- * Excellent Spoken & Written EnglishSkill set Required :- *Excellent English Written Communication Skills. *Strong E-Mail Writing Skills with focus on Customer Service. *Solving Customer Queries Via E-Mail. *Order Management experience is preferred.
Note: This role is specifically for non-technical graduates. Candidates with technical backgrounds (BTech, BE, BCA, BSc IT, etc.) are not eligible to apply.
Job Description
- As an Order Management Specialist, you will be responsible for processing simple to complex orders, and handling inquiries from the client with high accuracy and efficiency.
- You will use deductive reasoning to make sound business decisions.
- You will follow best practices and work cross-functionally with multiple teams to complete the above tasks and other daily job functions.
- You will multi-task in between tools in maintaining client databases, validating order information and verifying payment terms with high attention to detail and sense of urgency
- You will ensure compliance to all company and business policies, administer all open sales orders, and ensure appropriate order flow.
- You will own and manage the internal order to cash processes for multiple products to ensure it complies with organizational policies.
- You will learn and process all products offered in the logo.
Key Skills
- Team oriented/team player
- Situational/contextual awareness with the ability to understand the impacts of ones work.
- Excellent critical and analytical thinking abilities
- High attention to detail, and high level of professionalism
- Proactive, self-motivated, self-starter, minimal supervision
- Excellent analytical skills and strong decision-making skills committed to resolution and compliance
- Strong organizational, time and workflow management skills
Share your resume at vi**********2@hc****h.com.
Shortlisted candidate will be contacted through phone.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: HCLTechLocation(s): Noida, Gurugram
Keyskills: Fresher BBA BCOM Blended Process Email Support Semi Voice Chat Support Non Voice Communication Skills Good English Communication Customer Support Customer Care Non Technical BA International BPO
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