Genpact is Hiring L3 Support Engineer : PAN India
- Genpact
- 7 - 12 years
- Kolkata
- 4 months ago
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Job Description
Job Summary: We are looking for an experienced Java/J2EE Technical SME to join our Level 3 (L3) Production Support team. The ideal candidate will possess deep technical expertise in Java/J2EE, JMS, JBoss EAP, Red Hat Linux, and middleware troubleshooting. This role is focused on supporting financial-critical applications, resolving complex production issues, performing root cause analysis (RCA), automating support tasks, and ensuring system stability.
Key Responsibilities:
- Provide L3 production support for enterprise Java applications on JBoss EAP.
- Troubleshoot application and middleware issues: thread dumps, heap dumps, GC logs.
- Troubleshoot and resolve issues related to JMS messaging systems (e.g., queue backlogs, message delivery failures, dead-letter queues).
- Monitor and maintain JMS queues and topics in environment
- Perform root cause analysis (RCA) and develop permanent solutions for recurring production issues Lead incident and problem management efforts including major incident bridges.
- Collaborate with developers on code-level debugging, hotfixes, and JMS consumer/producer logic.
- Support release management, patching, and middleware upgrades.
- Manage and tune JBoss and JVM performance, clustering, and configurations.
- Create and maintain automation scripts using Shell (Bash/Korn) for monitoring and support tasks.
- Maintain and monitor batch jobs, application logs, and system alerts.
- Manage configurations across environments and support access/user management.
- Participate in on-call rotation and support 24x7 critical systems.
- Document resolutions and contribute to knowledge management.
Required Technical Skills:
- 8+ years in Java/J2EE application support and development
- Solid expertise in JMS (Java Messaging Service)
- Message Queues and Topics
- Durable and non-durable subscriptions
- Message selectors
- Asynchronous messaging patterns
- Strong in JBoss EAP (6.x/7.x) installation, configuration, tuning, deployment and administration
- Strong in Shell scripting for automation, log parsing, and alerting
- Strong in Java/J2EE, REST/SOAP, JDBC, SQL
- Familiarity with Red Hat Enterprise Linux (RHEL) system
- Solid experience in troubleshooting memory leaks, CPU spikes, connection issues
- Familiar with monitoring tools: Splunk, AppDynamics, ELK, Dynatrace
- Working knowledge of CI/CD pipelines: Git, Jenkins, Nexus
- Familiarity with ITIL processes (Incident, Problem, Change Management)
Preferred Skills
- Exposure to cloud platforms (AWS, Azure).
- Knowledge of Docker/Kubernetes.
Soft Skills:
- Excellent analytical and problem-solving skills
- Ability to work under pressure and lead critical incident resolution
- Strong communication skills with a collaborative, proactive mindset
- Capable of working cross-functionally with developers, ops, and business teams
Shift & Availability:
- 2PM -11PM shift with participation in 24x7 on-call rotation
- Flexibility to handle after-hours and weekend support during critical incidents
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DBA / Data warehousingRole: Database AdministratorEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Kolkata
Keyskills: jms java JBoss Application Support L3 Java Application Support
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