Process Developer - Customer Service || International Voice
- Genpact
- 2 - 4 years
- Noida, Gurugram
- 5 months ago
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people. we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Customer Service Process Developer India Gurgaon
Responsibilities:
Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
Being able to communicate effectively both verbally and in writing.
Able to sense other peoples emotions and provide the answer or support based on their needs.
Have a high-level tolerance without losing temper or being irritated by the day-to-day situation.
Easy adjust to changing scenarios regarding ways of working.
Going beyond simply hearing the words that the other person speaks. Trying to focus on the needs and provide the right solution.
Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts);
Customer service through electronic channels.
Projecting a positive image of the company and brand.
Implementing changes using your creativity and focus on process improvement.
Correct and complete documentation of all customer interactions. Having a good know-how of the entire process.
Using time effectively and prioritize the daily tasks accordingly.
Sharing with all team members any relevant knowledge obtained through customer interactions.
Attending training sessions.
Arranging working schedules with colleagues flexibly, according to business needs.
Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
Providing assistance to new colleagues whenever possible.
Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date.
Able to use tools such excel, word, PowerPoint - as per the business and process requirements.
Qualifications
Minimum qualifications
Very good knowledge of English (B2).
Bachelors degree.
Good MS Office knowledge.
Analytical thinking and self-starter.
Preferred qualifications
Relevant experience in international phone customer service.
High motivation and ability to learn.
Ability to work under time pressure.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Noida, Gurugram
Keyskills: International Voice Process Customer Service Voice Process International Voice International Calling
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