ServiceNow Project Manager
- Genpact
- 10 - 16 years
- Jaipur
- 5 months ago
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Job Description
Inviting applications for the role of Senior Manager Service Now Project Manager
Genpact has a vacancy for a Senior Project Manager in its expanding Orchestration Group to support global customers.
The group is expanding to cater to the growing number of varied and exciting projects and customers.
This is a varied role and offers an exciting opportunity for the right individuals to develop their career in the Professional Services organization of Genpact.
Responsibilities
Project Management of product-based solutions
- Tracking, monitoring & reporting on project progress, quality of deliveries, budget consumption, and timelines.
- Analysing, capturing, and communicating customer requirements
- Write concept and functional design documents
- Provide consultancy to customers on Genpact Digital products
- Take responsibility for customer satisfaction and building a long-term relationship with key customers
Minimum Qualifications
Ability to quickly understand a client's business strategy, processes, needs and to design solutions to support it.
- Experience in leading requirements gathering workshops and business analysis
- Experience in writing functional design documents
- Project Management skills (Risk, scope, budget, Timelines management, etc.)
- Project Team leadership
- Client Management skills
- Relevant experience in the MS technology stack
- Relevant work experience in managing complicated software projects.
- Good customer facing skills including running workshops and presentation skills
- Must be able to work as part of a team with minimal day-to-day supervision
- Good crisis management skills.
- Fluent in spoken and written English
- Be smart and presentable
- Ability to travel to customer sites in Europe & America
- Ability to align working hours when needed to customers abroad
Preferred qualifications
- Experience in Business Process Management software
- Experience with BPM tools like Service Now, Appian or Remedy, etc.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Other Program / Project ManagementRole: Project ManagerEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Jaipur
Keyskills: Servicenow ITSM CSM Agile IT Project Management
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