Business Analyst - Service Now
- Genpact
- 8 - 12 years
- Jaipur
- 5 months ago
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Job Description
Inviting applications for the role ofPrincipal Consultant - Business Analyst - Service Now
In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.
Responsibilities
- Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.
- Understand and negotiate needs and expectations of stakeholders.
- Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.
- Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.
- Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.
- Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.
- Support customers during UAT.
- Perform functional testing to ensure requirements are being met.
Qualifications we seek in you!
- Prior working experience with ServiceNow.
- Good knowledge of available IT systems/tools.
Preferred qualifications
- Good management, analytic, problem solving & interpersonal skills
- Self-motivated, Positive outlook & result oriented
- Effective communication skills
- Good knowledge of available IT systems/tools
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: GenpactLocation(s): Jaipur+ View Contact
Keyskills: Servicenow Requirement Gathering Business analyst
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