Network Engineer L2(WFO: Rotational shift)
- 24 7 ai
- 7 - 12 years
- Bengaluru
- 5 months ago
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Job Description
Network Support L2 Engineer
Education and Qualification
- Bachelor's degree or Diploma in Engineering (Computer Science, Electronics, Telecommunications) preferred.
Industry certifications relevant to network engineering, minimum CCNP certification with a focus on routing, switching, and security. PA Certification is preferred.
Important: Please note this is scheduled walk in drive.
Work Experience
- A minimum of 6-8 years of relevant experience in network administration or support.
Technical Skills
- In-depth understanding of routing protocols and data flow.
Strong knowledge of 24/7 IP subnetting and network architecture design principles.
Proficiency in using network monitoring tools and interpreting reports for proactive problem identification.
Familiarity with 24/7 incident management procedures.
Implementation and maintenance of enterprise networks as per business requirements.
Troubleshooting experience pertaining to enterprise outages.
Experience with OEMs and vendors for network-related transactions, including hardware failures and link failures.
Meet project requirements for upgrades, client requests, service requests, ramp-ups, etc.
Should be able to handle the Meraki and access point incidents and change requests.
Should be able to configure the ISE for Tacacs and user authentication.
Extensive experience with Cisco Routers (2800/2900/4K series ISR routers/ASR series routers) and Catalyst/Nexus Switches (4500/3600/3800/6500/N2K,N5K,N7K, N9k).
Good Exposure to various switching technologies like RSTP, PVSTP, HSRP, VRRP, GLBP, VTP, Port channel, etc.
Must have worked on ASA/Palo Alto/Checkpoint/ firewalls configuring, GRE, IPSEC tunnels, IOS upgrade, ACLs, NAT, etc.
Raise, represent and execute the changes for routing, IPSEC, and others which are considered as complex changes and cannot be handled by L2 engineers.
Periodic updates & review of the diagrams, traffic flow & SOPs.
Guide L1/ L2 Team to grow technically.
Should act as a good team player and eager to learn new technologies.
Good Troubleshooting & Debugging knowledge on Standard protocols L2, L3, and Wireshark knowledge for troubleshooting.
Behavioral Skills
- Strong problem-solving and analytical skills.
Excellent communication and teamwork abilities.
Documentation skills.
Roles and Responsibilities
Incident Management Support
Diagnose and Resolve Network Issues:
Address connectivity problems such as dropped connections and slow performance.
Resolve hardware malfunctions, including device unresponsiveness and errors.
Fix configuration errors, like incorrect routing and firewall rules.
Incident Analysis and Support:
Provide initial analysis and support for network-related incidents documented in tickets (refer to Annexure for guidelines).
Join incident bridge calls to deliver preliminary analysis, including reading MTR logs, Cacti graphs, and Cisco/Palo Alto console logs.
Correlate incident details, such as BGP flaps and increased bandwidth usage.
Handle incidents involving Meraki and access points.
Deliver initial analysis within 5 minutes.
Provide supporting logs and articulate data points for incident and root cause analysis.
Escalate unresolved issues or high-priority tickets to L3 support engineers according to established procedures.
Change Management Support
Evaluate Proposed Network Changes:
Assess the impact and potential risks of proposed changes on existing systems, performance, and security.
Documentation:
Maintain detailed documentation of the current network configuration, including hardware, software, and configurations.
Update documentation to reflect changes made to the network configuration, including diagrams and configuration files.
Change Implementation:
Develop comprehensive change plans outlining steps for implementation, including scheduling maintenance windows, identifying dependencies, and establishing rollback procedures.
Test proposed changes in a controlled environment before implementing them in production.
Execute planned changes during maintenance windows, monitor for issues, and take corrective actions to minimize downtime and disruptions.
Verify the success of implemented changes and their desired outcomes.
Attend CAB meetings and represent network team changes.
Raise and represent changes related to firewall rules, IOS upgrades, and non-impacting modifications in CAB calls.
Ensure no changes are executed without approved CAB or explicit approval.
Monitoring and Maintenance
Network Performance Monitoring:
Use network management tools (Thruk, Nagios, nTop) to monitor network performance.
Respond to GNOC alerts by analyzing logs, estimating resolution times, and outlining next steps.
Routine Maintenance:
Perform tasks to ensure network stability, such as firmware updates and applying security patches according to change management procedures.
User and Group Management:
Use and comprehend tools of the GNOC monitoring system effectively.
Traffic Management (AWX Scripts)
Network Traffic Management:
Manage network traffic using AWX Scripts.
Propose changes to AWX Scripts when necessary.
User/Customer Support
Issue Response:
Respond promptly and courteously to network-related tickets, emails, and calls from end-users.
Diagnose and troubleshoot user-reported issues effectively.
Document issue details, troubleshooting steps, and resolutions in the ticketing system to build a comprehensive knowledge base.
Configuration and Installation
Assist with Network Setup:
Support senior engineers with the installation, configuration, and setup of network devices (e.g., routers, switches, firewalls).
Maintain accurate and up-to-date network documentation reflecting configuration changes.
Reporting
Generate Reports:
Contribute to reports on network performance, incidents, and resolutions.
Prepare daily handover reports with precise action items for the next shift engineer.
Security Awareness
Implement Security Policies:
Adhere to established network security policies, including firewall hardening practices.
Report suspicious activity and potential vulnerabilities identified from VAPT scans.
Documentation
Maintain Documentation:
Update and maintain documentation for network configurations, topologies, changes, Netflow inventory, and more.
Prepare weekly dashboards, monthly incident reports, and service provider reports.
Review and test backup configurations to minimize downtime in case of failures.
Manage user accounts, permissions, and access controls to network resources.
Continuous Improvement
Provide Feedback:
Offer feedback to senior engineers and management on recurring issues and suggest improvements to network processes and documentation.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: IT Network - OtherEmployement Type: Full timeContact Details:
Company: 24 7 aiLocation(s): Bengaluru
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