Deputy Manager, Aftersales
- Suvarnakala
- 5 to 9 Yrs
- haryana
- 5 months ago
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Job Description
- As a Aftersales Business Consultant, your primary responsibility is to work closely with dealer Aftersales management to enhance operational efficiency and increase profitability. You will regularly review financial statements to monitor performance, ensure compliance with company standards, and support Aftersales absorption ratio. Additionally, you will audit Standard Operating Procedures (SOPs) quarterly to maintain quality standards. Monitoring staff levels and compensation plans to manage turnover, maintaining awareness of competitive dealership actions, and analyzing Aftersales revenue and key performance indicators (KPIs) will be crucial aspects of your role. You will identify opportunities for revenue growth, review dealer and Service Advisor performance, and monitor Parts wholesale opportunities. Collaborating with dealer sales personnel to meet accessory sales targets and forecasting Parts sales volume are also key responsibilities. You will support in developing outlet-level annual business plans, monitor Dispersion Management, and work towards network expansion. Providing insights on Aftersales marketing communication programs, reviewing outlet service marketing plans, and suggesting innovative strategies to enhance customer retention will be part of your duties. You will also assist in developing incentive programs, managing Parts inventory, and ensuring customer satisfaction through effective complaint resolution and technical assistance. In terms of business management, you will provide benchmarking information to dealer management, review Customer Satisfaction Index (CSI) scores, and ensure compliance with warranty policies. Monitoring facility capacity, technician availability, and HR practices at dealerships will be essential for meeting business requirements. Moreover, conducting training for Aftersales personnel, leadership coaching for Service Managers, and addressing staff turnover issues will be integral to your role. Your role will also involve conducting audits to ensure compliance with standards, supporting dealer improvement initiatives, and facilitating communication between dealers and National Sales Company (NSC). Deploying special initiatives like Nissan Customer Way (NCW), visiting assigned dealers regularly, and preparing Aftersales reports will also be part of your responsibilities. Your presence in Gurugram, Haryana, India, will be crucial for effectively fulfilling your duties in this role.,
Employement Category:
Employement Type: Full timeIndustry: Automobile / Auto AncillariesRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Deputy Manager, AftersalesContact Details:
Company: Nissan MotorLocation(s): Haryana+ View Contact
Keyskills: Financial analysis Compliance management Staff management Competitive analysis Revenue analysis Performance evaluation Sales analysis Marketing Inventory management Technical assistance Training management Audit management Communication skills Complaint resolution
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