CCTV Operator
- G4S
- 3 - 5 years
- Kochi
- 4 months ago
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Job Description
Department: Security Operations / Technical Surveillance
Reports To: Control Room In-charge / Security Supervisor / Assignment Manager
Reports To: Control Room In-charge / Security Supervisor / Assignment Manager
Position Summary:
The CCTV Operator is responsible for operating and monitoring surveillance systems to safeguard people, property, and infrastructure at client locations across South India. This role involves real-time monitoring, incident detection, reporting, and supporting emergency response through CCTV systems, access control integration, and event logging.
Key Responsibilities:
1. CCTV Surveillance Monitoring:
- Monitor multiple live camera feeds in real-time from control rooms across various zones.
- Ensure continuous surveillance of critical and sensitive zones such as entry/exit points, lobbies, warehouses, data centers, etc.
- Immediately alert on-site security supervisors in case of suspicious activity, safety violations, or emergencies.
2. Incident Management:
- Respond swiftly to unusual or abnormal activity, including intrusion, fire alarms, loitering, or unauthorized access.
- Maintain video evidence and submit incident clips to relevant teams following chain-of-custody protocols.
- Assist site teams during live incidents by guiding them using visual monitoring.
3. Access Control Support:
- Monitor and verify access control events if CCTV is integrated with turnstiles, boom barriers, or biometric systems.
- Cross-check identity and authorization of personnel or vehicles as per client SOPs.
- Flag tailgating, force entries, or violation of visitor movement policy.
4. Video Archiving & Retrieval:
- Ensure timely recording and safe storage of CCTV footage as per the site s retention policy.
- Retrieve historical footage upon request from the client or internal G4S supervisors.
- Maintain accurate logbooks of footage access and storage transfers.
5. Equipment Maintenance Support:
- Conduct regular checks on all CCTV equipment including cameras, DVR/NVRs, monitors, switches, and power backups.
- Coordinate with the technical support team or client vendor for maintenance, servicing, or repairs.
- Report any malfunctioning cameras or broken connections immediately.
6. Reporting & Documentation:
- Maintain daily control room logs, shift handover notes, and incident records.
- Submit daily/weekly security reports including observations, alerts raised, and footage reviewed.
- Follow confidentiality protocols and restrict sharing of sensitive visual data.
Eligibility Criteria:
- Education: Minimum 12th Pass. Diploma in Electronics, IT, or Computer Applications preferred.
Experience:
- 1 3 years of experience in CCTV operation/control room roles
- Experience in malls, tech parks, industrial plants, hospitals, or logistics hubs preferred
- Age: 21 45 years
- Language Proficiency: Working knowledge of English + regional language (Kannada, Tamil, Telugu, Malayalam) is mandatory based on location.
- Typing & Computer Skills: Basic computer operation skills required (MS Word, Excel, CCTV software usage)
Key Skills & Competencies:
- Alertness and high situational awareness
- Familiarity with analog/IP cameras, DVRs/NVRs, VMS platforms
- Calmness under pressure and strong incident judgment
- Team coordination and communication
- Ethical conduct, confidentiality, and integrity
- Ability to work in 12-hour rotational shifts (day/night)
Work Conditions:
- 8 12 hour shifts, rotating day/night schedules
- Indoor, air-conditioned control room environment
- Uniform and ID card will be issued as per client or site requirements
- May be required to work on holidays/weekends depending on duty roster
Salary & Benefits:
- Salary in line with Minimum Wages (Skilled category) for the state Karnataka, Tamil Nadu, Telangana, Andhra Pradesh, Kerala
- ESI, PF, Bonus, Gratuity, and Leave benefits as per statutory compliance
- Accommodation and food may be provided for remote locations or 24x7 duty sites
- Night duty allowance applicable where relevant
Job Classification
Industry: Facility Management ServicesFunctional Area / Department: Security ServicesRole Category: Security Services - OtherRole: CCTV OperatorEmployement Type: Full timeContact Details:
Company: G4SLocation(s): Kochi+ View Contact
Keyskills: Malayalam Security services Incident management Equipment maintenance Security operations VMS Technical support Monitoring Logistics
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