Customer Support Executive
- Simply Vyapar Apps
- 0 - 3 years
- Bengaluru
- 4 months ago
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Job Description
Customer Support Executive
Customer Experience-Inbound 0-4yrs FullTime Bengaluru
About Vyapar:
We are a technology and innovation company in the fintech space, delivering business accounting software to Micro, Small & Medium Enterprises (MSMEs). With more than Five Million customers across 140 countries, we are one of the fastest growing companies in this space. We take the complexity out of invoicing, inventory management & accounting, making it so simple that small businesses can spend less time on manual bookkeeping and spend more time focusing on areas of business that matter.
Responsibilities:
Assist users via phone, email, and chat, providing guidance on software usage, resolving basic issues, and ensuring a positive experience.
Follow up customer calls wherever is necessary
Explain product features, pricing, and benefits to interested customers.
Identify and qualify sales opportunities during support interactions, and reach out to potential users to introduce the software.
Attend mandatory training sessions to stay updated on product or company policy changes
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
Follow established processes and procedures to maintain service quality. Desired Skills and Requirements:
Exp - 1 to 4 years or Freshers can also apply
Any Graduate
Proven experience in a customer support role, preferably in an inbound call center environment.
Proficient in relevant computer applications
- Having accounting knowledge is a plus.
Excellent communication and active listening skills.
Languages :
English & Hindi Only
Job Classification
Industry: Software ProductFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Simply Vyapar AppsLocation(s): Bengaluru
Keyskills: Customer Support Inbound Voice Process Customer Service Domestic Voice Process Voice Process
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Simply Vyapar Apps
Vyapar is India’s leading fintech company that offers a Free Business Accounting and Inventory Management application to enable MSMEs to digitally manage their business operations. The goal is to make a businessman’s daily routine less tiring and let them focus more on growing their bu...
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