International Voice Process @ Lumina Datamatics

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International Voice Process

Lumina Datamatics
3 - 8 years
Mumbai
4 months ago
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Job Description

Role & responsibilities :

Selected candidates will be performing the role of Seller/Partner Support Associates for Marketplace projects.
This will entail analyzing data and addressing queries/concerns of Sellers over multiple communication channels
Act as a primary solution provider to Sellers/end customer/ SPOCs that are looking forward to have any issues/ concern addressed
In addition to providing a remarkable Seller/Customer/Client experience, Associate is expected to address tech/semi-tech issues, identify and implement process improvements, document and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases
Continuously strive to provide a world-class experience to sellers/partners

Preferred candidate profile

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Lumina Datamatics

Lumina Datamatics Ltd. Lumia Datamatics is among the 5 largest service providers in the eContent and eCommerce space worldwide with operations spread over three geographies, viz. India, Europe and USA.

International Voice Process @ Lumina Datamatics

Home > Voice / Blended