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Hiring For International Voice Process Mumbai - Walk-in Interviews @ Sutherland

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 Hiring For International Voice Process Mumbai - Walk-in Interviews

Job Description


We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Night Shift). Currently we are also hiring for Day shift. This is a blended customer support role involving voice, chat, and email communication with international clients.

Key Responsibilities:

-Provide high-quality voice-based support to international customers.

-Handle queries via phone, email, and chat in a timely and professional manner.

-Troubleshoot and resolve customer issues effectively.

-Maintain customer satisfaction and adhere to quality and performance standards.

-Work in 24x7 rotational shifts, including night shifts.

Candidate Profile:

-Excellent English communication skills (both verbal & written).

-Strong interpersonal and problem-solving skills.

-Comfortable with rotational shifts (24/7 operations).

-Basic proficiency in MS Office tools (Outlook, Word, Excel).

-Good typing speed and computer navigation skills.

-Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

-Central Line: Kalyan to Sion.

-Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

-Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: 24x7 rotational (including night shifts)

Weekly Off: 2 rotational offs

Perks & Benefits:

-Lucrative performance-based incentives.

-Cab facility for safe and convenient travel.

-Travel allowance including Medical insurance coverage.

-Work-life balance with 2 weekly offs.


NOTE:

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to TA*******k@Su*************l.com

Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required Role & responsibilities.


Preferred candidate profile


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Walk-ins

Contact Details:

Company: Sutherland
Location(s): Mumbai

+ View Contact

Keyskills:   International Voice Process Blended Process Customer Support Fluent English Excellent Verbal And Written Communication Skills Technical Voice Process Troubleshooting International Chat Process Us Voice Process International BPO International Calling

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₹ 1-3.5 Lacs P.A

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Sutherland

Sutherland Established in 1986, Sutherland Global Services is a global provider of business process and technology management services. Sutherland offers an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle. One of the l...

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