Specialist Systems Engineer - Citrix Administrator
- Euclid
- 5 - 9 years
- Bengaluru
- 7 months ago
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Job Description
Roles : L2 & L3
Experience : 5- 7 Years & 7-9 Years
Skills : Citrix Admin + Net Scaler
Location : Bangalore Budget Citrix L3(7-9 Yrs) 15LPA/16LPA Citrix L2(5-7 Yrs) 9LPA/10LPA
- Specialist Systems Engineer - Citrix Administrator
- Responsible for handling Incident and Request Management.
Participate in Change and Problem Management
Monitor the infra proactively and fix it even before users report it.
Provide support for L1 engineers for incident investigation, diagnosis and resolution.
Ensure resolution of most of the incidents and service requests.
Provide input to Level 3/4 for problem management and resolution of major or elevated incidents.
Provide required inputs to stakeholders involved in case of critical incidents like outages.
Raise change requests where required.
Implement Standard and minor changes.
Ensure ITIL compliance for all incidents and service calls
Ensure KPI compliance for all incidents and service calls
Adhere to documented notification and escalation process
Communicate to the customer while responding to a case and after resolution of the case.
Participate in regular reviews with the team leads
Update daily reports and checklists as defined.
Create and update documentation
Daily health checks on the Citrix environment to ensure service availability
Administration of XenApp 7.15 and above
Support Virtual Desktop Infrastructure hosted on XenDesktop
Maintain Citrix XenApp, VDIs and other core Citrix Components
Administration of Ivanti User Workspace Manager.
Application installation, publication in CITRIX environnent
Act on alerts received through SCOM, Zabbix Qlik, Citrix Director or other monitoring tools.
Basic Troubleshooting of Windows Server 2012 and 2016
Strong multi-tasking and organizational skills; Ability to prioritize simultaneous high visibility customer and internal escalations
Engineer should have minimum knowledge in scripting and should be able to automate reoccurring manual tasks
Sl. No Vendor Name Candidate First Name Candidate Last Name Contact Number Skill Monthly PO Rate in INR Candidate Current location Notice Period Interview status- completed/ awaited Feedback pending/ rejected/ shortlisted. Comments
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: Euclid InnovationsLocation(s): Bengaluru
Keyskills: Citrix Administrator Monitoring tools Publishing citrix xenapp Problem management Infrastructure Investigation Windows Vendor Troubleshooting
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Euclid Innovations Private Limited About Euclid Innovations: Euclid Innovations is a Product Based & Technology solutions company providing innovative results to global corporations with its headquarter in NC, USA and operations in INDIA ( Hyderabad & Bangalore). We provide solutions that focu...
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