Project Manager (pmp) - Call Center / Ivr
- Top IT Services Firm
- 12 - 18 years
- Bengaluru
- 5 months ago
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Job Description
INTERESTED CANDIDATE SHARE CV TO VA**********M@PA******O.COM
Exp: 12+ Years
Notice: Max 30 Days
Location: Bangalore
Domain: Banking is Must
Must Required Skills:
PMP or equivalent certification
Experience managing Unified Contact Center / IVR Projects
Strong understanding of Microsoft Solutions, CRM Tools, IVR Implementation
Hands-on with cross-functional stakeholder coordination (Compliance, Risk, InfoSec, GRC, etc.)
Excellent in reporting, project planning, risk mitigation, and governance
Experience working in banking sector mandatory
Preferred Skills:
Familiarity with Lean / Six Sigma / Process Improvement
Exposure to IT Governance & Regulatory Processes
Strong decision-making in fast-paced, multi-project environments
Job Description:
Job Purpose:
- Project Manager is responsible for managing project related to unified contact centre within the business units. The Project Manager will lead the Unified Contact Centre
- project and ensure deliverables are in accordance to the business requirements and within the budget (minimize risk and optimize delivery); Projects will be related to lines of businesses, organization growth and service enhancements for the customers
Key Result Areas:
- Responsible for managing projects for lines of businesses.
- Monitor the development and implementation of project plans which includes design, testing, and implementation of all business requirements.
- Ensure Project Management Framework is followed, and all the required artifacts are submitted at each stage of the project.
- Ensure all relevant documentation related to projects are stored in the Central Project repository.
- Coordinate with the project team and other stakeholders like Compliance, Information Security Group, Operational Risk Management, IT GRC, Procurement, Finance teams to ensure necessary approvals are obtained for the smooth delivery of the projects.
- Provide accurate reporting to the senior leadership teams and governance forums on the status of the projects.
Operating Environment, Framework and Boundaries, Working Relationships:
- The job holder will need to work across all functions in the organization while ensuring the project management methodologies are followed by technology team members in the Bank for the local & overseas operations.
- Ensure the project status are accurately reported to the IT Governance forums and senior leadership team.
Problem Solving:
- Will need to deal with all the problems associated with multiple interdependencies that will arise out of multi-disciplinary projects
- In a fast paced, dynamic environment where time to market is critical, the incumbent will frequently need to make quick decisions on risks associated with the projects / programs
Decision Making Authority & Responsibility:
- Ensure Project management framework is followed, and periodic reporting is done to senior leadership teams on the status of the projects.
- Responsible to ensure all stage gates as prescribed in the project management framework are followed by the project teams and in case of risks / issues highlight it to senior management
Knowledge, Skills and Experience:
- Masters degree with at least 12 years of experience in banking industry with project management certification (e.g. PMP) or equivalent practical experience
- Previous experience working in Microsoft solution or any project related to build customer contact centre.
- Ability to establish and maintain strong working relationships with the stakeholders across the organisation
INTERESTED CANDIDATE SHARE CV TO VA**********M@PA******O.COM
Job Classification
Industry: BankingFunctional Area / Department: OtherRole Category: OtherRole: OtherEmployement Type: Full timeContact Details:
Company: Top Banking FirmLocation(s): Bengaluru
Keyskills: IVR Banking PMP Project Manager Call Center Compliance Unified Contact Center Risk InfoSec Customer contact center GRC project planning CRM governance
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