** Looking for Fresher Graduates only **
- Looking for candidates with good communication skills (English)
Job Location : Kolkata
Shifts : Rotational
Work Mode : Work from Office
Qualification : Any graduate or Post graduate may apply
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Job Role:
1. You will be responsible for assisting end users on applications problems, system administration issues, or network concerns
2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email, or walk-ins
3. Identify and escalate tickets requiring urgent attention and action
4. Log all contacts and document all the activities and results accurately and completely within the incident management tool
5. Deal with and resolve helpdesk requests

Keyskills: Technical Support Computer Science English Language ISC Troubleshooting IT Support ICSE