Operations Support - Claims
- Fulcrum Digital
- 5 - 10 years
- Pune
- 4 months ago
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Job Description
The Role
- Must have experience in the insurance domain, specifically in Property & Casualty, claims processing, and operations.
- Create, update, and maintain operational and SOP documents; manage system access for the Claims leadership team and provide accurate data.
- Able to work effectively at all levels from managing frontline employees to engaging with executives.
- Demonstrated ability to identify and implement process improvements within an operations environment.
- Skilled in managing operational inventory to meet defined Service Level Agreements (SLAs).
- Ensure all activities are accurately documented in the appropriate client systems.
- Communicate with Global Claims Relationship Managers to support the execution of global claims strategies and ensure ongoing engagement with assigned carriers.
- Handle and process claims related to Auto Liability, property damage, personal injury, and liability.
- Investigate claims, verify coverage, and claim details, and ensure accurate and fair claim submission.
- Collaborate with adjusters, legal teams, and clients to resolve claims efficiently.
- Review policy details with clients to ensure clarity and compliance.
- Maintain detailed and accurate records of policies, claims, communications, and related documentation.
Requirements
- Strong verbal and written communication skills.
- Familiar with claims processing tools, such as FileHandler.
- Able to communicate effectively with onsite teams and stakeholders.
- Capable of operating at all organizational levels from managing frontline staff to interacting with executives.
- Proven ability to identify and implement process improvements in an operations environment.
- Skilled in managing operational inventory to meet established Service Level Agreements (SLAs).
- Ensure all activities are accurately documented in the appropriate client systems.
- Collaborate with Global Claims Relationship Managers to support the execution of global claims strategies and maintain carrier engagement.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Operations SupportRole: Operations Support - OtherEmployement Type: Full timeContact Details:
Company: Fulcrum DigitalLocation(s): Pune+ View Contact
Keyskills: Property And Casualty Insurance Insurance Claims Claims Processing
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₹ 4-8 Lacs P.A
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