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Seller Support Executive @ Lumina Datamatics

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 Seller Support Executive

Job Description


Key Responsibility:

  • Selected candidates will be performing the role of Seller/Partner Support Associates for Marketplace projects.
  • This will entail analyzing data and addressing queries/concerns of Sellers over multiple communication channels
  • Act as a primary solution provider to Sellers/end customer/ SPOCs that are looking forward to have any issues/ concern addressed
  • In addition to providing a remarkable Seller/Customer/Client experience, Associate is expected to address tech/semi-tech issues, identify and implement process improvements, document and contribute to a team environment, all while adhering to service level agreements for phone, email and/or chat cases
  • Continuously strive to provide a world-class experience to sellers/partners

Preferred Candidates:


Have experience an experience in US voice process


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Customer Onboarding - Voice / Blended
Employement Type: Full time

Contact Details:

Company: Lumina Datamatics
Location(s): Mumbai

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Keyskills:   International Voice Process US Process

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₹ 1-3.5 Lacs P.A

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Lumina Datamatics

Lumina Datamatics Ltd. Lumia Datamatics is among the 5 largest service providers in the eContent and eCommerce space worldwide with operations spread over three geographies, viz. India, Europe and USA.