ServiceNow ITOM
- Euclid
- 6 - 11 years
- Bengaluru
- 4 months ago
- Email to a friend
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Job Description
ServiceNow ITOM
Mandatory : Bangalore(weekly 5days WFO)
Exp : Relevant 6+ Years
ServiceNow ITOM Detailed Skills Requirement
1. ServiceNow Event Management Skills Required
Core Skills:
- Strong understanding of Event Management architecture and data flow in ServiceNow.
- Experience with event rules, alert correlation, deduplication, suppression rules.
- Ability to create and manage operational intelligence signals.
- Integration with monitoring tools (e.g., SolarWinds, Dynatrace, AppDynamics, Nagios, Zabbix, Splunk, BMC, etc.).
- Understanding of SNMP traps, Webhooks, REST APIs, and data ingestion methods.
- Proficiency in JavaScript for customizing alert actions and logic.
- Building and tuning service health dashboards (Service Health, Impact Map, Alert Console).
- Familiarity with ITOM AIOps, ML-based alert correlation, and signal-based health modeling.
Preferred Tools/Experience:
- MID Server configuration for Event ingestion.
- ITOM Health or Health Log Analytics (if applicable).
- SCOM or other enterprise-grade monitoring tool integrations.
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2. ServiceNow Discovery Skills Required
Core Skills:
- Deep knowledge of horizontal discovery, credentials management, and CI classification.
- Configuration of MID Servers, Probes, and Sensors.
- Scripting expertise for custom patterns, sensor modifications, and data normalization.
- Strong understanding of protocols: SSH, WMI, SNMP, WinRM, PowerShell.
- CI Identification and Reconciliation strategies.
- Working knowledge of Cloud Discovery (AWS, Azure, GCP).
- Good understanding of firewalls, network topologies, and proxy setups in enterprise environments.
Platform Knowledge:
- CI Class Models and integration with CMDB.
- CSDM alignment and CMDB health metrics.
- Discovery troubleshooting using ECC Queue, logs, and MID diagnostic tools.
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3. ServiceNow Service Mapping Skills Required
Core Skills:
- Experience with pattern-based and traffic-based service mapping.
- Creating, debugging, and extending Service Mapping patterns.
- In-depth knowledge of:
- Application stacks (e.g., Web, App, Database)
- Load balancers, clusters, and middleware
- Understanding of TCP connections, netstat, process command lines, and configuration files (e.g., plugin-cfg.xml, web.xml, etc.)
- Ability to define entry points, identifiers, and connection sections.
- Collaborating with app owners for business service onboarding.
- Troubleshooting using Pattern Designer, logs, and Discovery Behavior.
Advanced Knowledge:
- Mapping services to Business Applications in CSDM.
- Layer 2/3 network dependency awareness for service pathing.
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4. General ITOM/Platform Skills (Applicable to All)
- Hands-on experience in ServiceNow ITOM Workspace.
- Proficient in JavaScript, JSON, and ServiceNow's script includes.
- Familiarity with CMDB, CSDM (v3/v4), and CI lifecycle.
- Experience with Update Sets, Scoped Applications, and Instance Cloning.
- Good understanding of data governance, compliance, and CMDB health KPIs.
- ITIL Foundation knowledge (Incident, Change, Problem).
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Certification Module Alignment Level
Certified System Administrator (CSA) All ITOM modules Entry-level Required
Discovery Implementation Specialist Discovery Intermediate Strongly Preferred
Service Mapping Implementation Specialist Service Mapping Intermediate Strongly Preferred
Event Management Implementation Specialist Event Management Intermediate Preferred
CMDB & CSDM Fundamentals (Training Badge) Discovery, SM Foundation Required
ServiceNow Certifications Recommended
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: Euclid InnovationsLocation(s): Bengaluru
Keyskills: Servicenow ITOM CSDM Zabbix ServiceNow ITOM SolarWinds AppDynamics CMDB Event Management Nagios BMC Dynatrace Splunk Servicenow Discovery Service Catalog Service Mapping
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