Hiring || CCE & GA || Junagadh & Gandhidham
- IIFL Finance
- 0 - 4 years
- Gandhidham
- 4 months ago
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Job Description
Role & responsibilities :
Gold Appraiser
- Attending to walk-in customers, addressing queries about the gold loan process and schemes offered.
- Conducting gold valuations and identifying gold purity accurately.
- Properly packing and storing gold and gold packets after loan disbursal. Returning gold ornaments to customers after loan closure.
- Managing cash (system & physical) during loan disbursals, interest collection, and loan closures.
- Create new CUID in system & modifications in LOS during Disbursal, Part Release / Payments & Loan Closure.
- Maintain branch registers as per the guidelines Key / Cash / Packet Movements, Staff & Customer Visits etc.
- Ensuring proper collection and storage of customer KYC documents.
- Following up with customers for timely collection of interest and principal payments.
- Providing good customer service at every step i.e. while pledging, releasing, or making interest payments.
Additional Responsibilities: In summary, the Gold appraiser is responsible for the end-to-end transaction process for gold loans - from valuation to disbursal to closure, along with customer service.
Customer Care Executive
- Responsible to acquire New Customers for generating Gold Loan business and for other cross sell products.
- Participate in field-marketing activities to improve the brand visibility of IIFL Finance Limited branch in thecatchment areas and generate leads of prospective customers.
- Drive & ensure continuous customer engagement through various channels.
- Maintaining quality portfolio by tracking & controlling ROI.
- Provide after sales service to existing customers and obtain references from them to increase the customer base.
- Strong follow up on interest collections to keep NPAs (non-performing assets) under control.
Desired Candidate Profile (CCE) -
- Candidates with 6 months of sales experience in Banking & Financial Services can apply for the role.
- Freshers with flair in Sales can also apply.
In summary, the role focuses heavily on sales - acquiring new customers, engaging with existing ones, ensuring portfolio quality, and collecting payments to minimize defaults. Brand building through field marketing is also a key component.
Interested Candidates can share their Resumes at mi*******i@ii*l.com & 8356867***
Job Classification
Industry: NBFCFunctional Area / Department: BFSI, Investments & TradingRole Category: BFSI, Investments & Trading - OtherRole: BFSI, Investments & Trading - OtherEmployement Type: Walk-insContact Details:
Company: IIFL FinanceLocation(s): Gandhidham
Keyskills: Gold Sales Sales Marketing
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IIFL Finance
IIFL Holdings Limited (NSE: IIFL, BSE: IIFL) is the apex holding company of the entire IIFL Group, promoted by first generation entrepreneurs. Formerly known as India Infoline Limited, IIFL offers a gamut of services including financing, wealth and asset management, broking, financial product distri...
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