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Customer Support Executive @ NLB

Home > Voice / Blended

 Customer Support Executive

Job Description

Roles and Responsibilities

  • Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently.
  • Provide accurate and timely solutions to customers' concerns, escalating complex cases when necessary.
  • Maintain records of all interactions with customers using CRM software for tracking purposes.
  • Collaborate with internal teams to resolve recurring issues and improve overall customer satisfaction.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: NLB Services Pvt. Ltd.
Location(s): Noida, Gurugram

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Keyskills:   Voice International Us Calling Bpo Voice Us Voice Process International Calling International Voice Process

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₹ 1-5.5 Lacs P.A

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NLB

NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an IT Consulting firm to Digital Transformation, Analytics, Health-tech, E-Learning and Financial Services domains. Our comprehensive range of so...