Customer Support Executive
- service based company
- 0 - 3 years
- Bengaluru
- 5 months ago
- Email to a friend
- Report this job
Job Description
Now Hiring: Customer Support Executive (Voice & Non-Voice) | Freshers Welcome!
Location: Bangalore / Mumbai
Shift: 6:30 PM 3:30 AM IST (Night Shift)
Experience- 0 to 3years
Both side cab & 1 time meal
Work Week: Rotational (MonFri / TueSat / WedSun)
Mode: Work From Office (WFO)
Notice Period: Immediate to 30 Days
Job Responsibilities
- Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk customers/ Provide navigational support on self-service portal
Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
Place outbound calls to customers when required in line with Client / Company guidelines
Work productively whilst maintaining exceptional call/data quality standards in line with targets
Contribute to the team through open and regular communication with peers / supervisors
Adhere to all company or departmental policies and procedures (personnel and operational)
Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
Maintain regular and punctual attendance in line with company policies and procedures
Minimize customer complaints and escalations by providing exceptional service and call control
Work Locations:
Bangalore Office:
BDC 9, Prestige Technopolis, Dr. M.H. Merigowda Road, Adugodi, Bangalore - 560029
Mumbai Offices:
MDC-7: Gigaplex IT Park, Airoli Knowledge Park, Navi Mumbai - 400708
MDC-5: Godrej IT Park, Pirojshanagar, Vikhroli (West), Mumbai - 400079
Interested candidate can share their resume on sh*************a@nl****h.in.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: FreshersContact Details:
Company: Service based companyLocation(s): Bengaluru
Keyskills: International Voice Process Inbound Customer Service Bpo Customer Service International Call Center Inbound Calls Voice Support US Process Inbound Voice Process Bpo Voice Telecalling International Voice Us Voice Process International Calling International BPO
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