RM Debt Service Management, West @ ICICI Bank

As a Relationship Manager Debt Service Management Group, you get an opportunity to manage the mapped retail customer portfolio with a critical focus on pre-delinquency management using data and technology and timely recovery of legitimate dues in cases of default. This requires a flair for building a relationship with the customer while adhering to the Fair To Bank Fair To Customer philosophy in every customer engagement and also managing the channels being used for collections. You are expected to have fair market and customer portfolio insights and relay information back to stakeholders for the maintenance of a healthy portfolio and the implementation of process changes. Different products require a distinguished style of servicing; hence, it becomes imperative to have a good understanding of all the product features. Once an account is deemed an NPA, you will need to chart out the legal course of action while adhering to all audit and compliance guidelines. Another critical aspect of the job is to maximize payments through the digital channel and offer any financial solution required by the customer through collaboration with teams at ICICI Bank..

Understand customer portfolio, customer behaviour and repayment cycle; meet customers frequently.

Knowledge of relevant legal requirements.

Good oral and written communication skills.

Ability to assess the impact of policies, rules, and regulations on your portfolio.