Job Description
Role & responsibilities
This individual must have excellent problem solving skills and be able to demonstrate how they
are applied within a global support environment. Excellent communication skills are a must for this
position. Technical skills should complement the problem solving and communication skills to deliver
a highly effective individual who is capable of adding real value individually and through a team.
Candidate will have to provide hands-on application/production support. Candidate should possess
fundamental Business knowledge of investment accounting / reconciliations. at a basic level
(positions, Transactions, earnings, cash) is essential.
Familiarity with basic investment asset classes is a plus. The primary responsibility of this individual
is working with operations, developers and infrastructure groups to
Troubleshoot production/uat/dev issues in suite of operations technology applications.
Candidates must be demonstrating
A willingness to learn new technologies and business processes as required.
Job responsibilities
- Development and configuration of solutions utilizing SmartStream TLM application suite including TLM Control, TLM Smart studio, TLM Recon Admin to support, enhance and develop the platforms.
- Troubleshoot environment, data control and operational issues.
- 24x6 monitoring of batch jobs for various applications in Operations Technology
- Provide ad hoc and on-demand reports
- Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
- Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention.
- Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
- Ensures that all production changes are processed according to Change Management policies and procedures
- Ensures that appropriate levels of Quality Assurance have been met for all new and existing products
- Create and Maintain documentation to ensure knowledge accessibility
- Automate and streamline process using scripts and scheduling tools
- Liaise with other application support teams and internal/external business and technical partners
- Configuration/ Code management and maintenance of development and test environments
- Liaison with IT Infrastructure and other IT application teams as required
- Support specification of additional interfaces with upstream / downstream systems
- Act to positively challenge thinking, to encourage a strong team culture, and to ensure focus on the highest value-at-stake priorities.
- Willingness to work in SHIFTS, India UK or US.
Key Skills
Java, Oracle, UNIX, Perl, Business Objects, Production Support, Quality Assurance, Application Support Operations
Desired Candidate Profile
Education-UG: B.Tech/B.E/ME/M.Tech
- The candidate must have 7+ years of hands-on Production Support experience
- Strong Oracle skills (SQL/PL-SQL) and Unix skills
- Experience with Control M is required
- Very strong troubleshooting skills
- Good written and interpersonal communication skills
- Ability to multi-task and effectively prioritize in a highly dynamic work environment.
- Nice to haves # Shell Script, Perl, Java, Business Objects, Experience in Financial Serviceserred candidate profile
Perks and benefits
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Other
Role Category: Other
Role: Other
Employement Type: Full time
Contact Details:
Company: SmartStream
Location(s): Bengaluru
Keyskills:
TLM
TLM developer
smartstream TLM
Smartstream