Customer Support Executive- B2B team
- Fastsurance
- 1 Positions
- Noida, Gurugram
- 4 months ago
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Job Description
- Support the onboarding and activation of agents, brokers, and intermediaries through internal communication, documentation, and coordination.
- Build and nurture strong relationships with insurance partners via regular virtual check ins, calls, and data-driven insights.
- Maintain ongoing coordination with both new and existing agents to ensure timely and accurate registration of insurance claim cases. Monitor and maintain a centralized database of agent/broker performance, complaints, and feedback to help drive improvements and retention.
- Act as a liaison between internal teams (claims, tech, support) and external partners for resolution of issues, especially insurance claim complaints.
- Review and log claim complaints received from agents, ensuring documentation is complete and escalations are routed to the relevant teams promptly.
- Identify internal process bottlenecks affecting agent satisfaction or onboarding timelines and suggest improvements.
- Collaborate on internal campaigns, training, and communication initiatives aimed at improving agent engagement and productivity.
- Minimum of 2 years of experience in business development, account management, agency channel or a similar role within the insurance industry.
- Strong understanding of insurance products, policies, and industry practices.
- Proven track record in building and maintaining relationships with agents, brokers, or intermediaries.
- Excellent communication and interpersonal skills, with the ability to effectively engage and negotiate with diverse stakeholders. Demonstrated ability to identify opportunities, think strategically, and implement effective business development strategies.
- Strong problem-solving skills and the ability to handle and resolve claim complaints efficiently.
Responsibilities:
Requirements:
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Sales / BDFunctional Area: Not SpecifiedRole/Responsibilies: Customer Support Executive- B2B teamContact Details:
Company: FastsuranceLocation(s): Noida, Gurugram+ View Contact
Keyskills: sales relationship management agent recruitment lead generation digital agency
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₹ 2 to 7 Yr
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Insurance Samadhan is India's most trusted platform for resolving insurance complaints. FoundedinAug2018, we are Industry leaders in the claim resolution space in India. Series A startup with positive unit economics. Featured on Shark Tank India season 1Â 15000 + cases, 10000 + happy cu...
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