Job Description
Utilize your deep diving skills and Amazon policy expertise to identify required documentation for appeal cases.
Assess documentation for accuracy and past precedent.
Identify any process defects and recommended remediation. 2+ years of human resources experience
2+ years of Microsoft Office products and applications experience
Bachelors degree in business, HR, or a related field, or High school or equivalent and 1+ years of case management experience
3+ years of contact center, customer service, human resources or equivalent experience
Demonstrated proficiency handling customer contacts, queries and resolutions. 3+ years of human resources functions experience
Knowledge of HRIS or Applicant Tracking Systems are preferred
Experience with Payroll Systems, HRIS
4+ years of contact center, customer service, human resources or equivalent experience
Experience using Knowledge database and researching skills.
Proven ability to manage customer contacts in a fast-paced environment.
Proven ability to adjust to constantly changing workloads.
Proven ability to follow existing process with high attention to detail.
Additional languages a plus.
Job Classification
Industry: Internet
Functional Area / Department: Administration & Facilities
Role Category: Administration
Role: Office Admin
Employement Type: Full time
Contact Details:
Company: Amazon
Location(s): Kolkata
Keyskills:
Payroll
HRIS
Senior Administrator
Analytical
HR
Business HR
Customer service
Research
Continuous improvement
MS Office