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L1 L2 Support Engineer @ Skill On Tap

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 L1 L2 Support Engineer

Job Description

Position: L1/L2 Support Engineer
Location: Chennai (Hybrid)
Experience: 4+ Years
Salary: Attractive
Joining: Immediate
Employment Type: Full-time / Contract-to-Hire


Job Description:
We are seeking an experienced L1/L2 Support Engineer with expertise in server/network infrastructure, cloud platforms (AWS/Azure/GCP), and ITIL-based support. The role involves advanced troubleshooting across web servers, application servers, and databases, handling incidents and service requests, and collaborating with cross-functional teams.

Troubleshoot and resolve complex technical issues related to Windows OS, Linux, AWS/Azure Cloud, DNS/DHCP, IICS/IIS/ServiceNow/SQL Server/MySQL/ WebLogic /Webserver/Oracle Server.


Key Skills:

  • Strong knowledge of server/network infra (TCP/IP, DNS, DHCP) and OS (Windows/Linux)
  • Experience with cloud platforms AWS, Azure, GCP
  • Troubleshooting Web/App/DB tiers Apache, Nginx, IIS | Tomcat, JBoss, WebLogic | SQL Server, Oracle, MySQL
  • Hands-on with ITSM tools ServiceNow, BMC Remedy, Ivantic
  • Knowledge of ITIL v3/v4 processes (Incident, Problem, Change Management)
  • Basic SQL/database queries for triaging app issues
  • Endpoint troubleshooting (login, permissions, performance)
  • Proficient in MS Teams, Outlook, Remote Desktop

Apply now with your CV to sr***i@sk*******p.in

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: Skill On Tap
Location(s): Pune

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Keyskills:   Windows OS ServiceNow SQL Server Linux Itil V3 TCP Nginx DNS SQL Queries Apache Tomcat Apache DHCP IIS Azure Cloud Weblogic MySQL Oracle Server Web Server AWS Itil Processes Remote Desktop

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₹ .5-14 Lacs P.A

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Skill On Tap

At Skill On Tap, we believe hiring the right people is the best way to transform business. Our targeted, specialized searches deliver highly qualified professionals to meet every hiring need. Our team has decades of combined experience in finding the right people for each unique company ...