Lead Software Engineering - Production Support @ Fidelity Investments

Desired Candidate Profile

Job Description

Description

The role is for production support Lead Engineer who will be working on applications built on Contact Center Technologies (CCT) supported by IIS, Apache, Tomcat app/ web servers and Genesys Suite of applications. The role requires in- depth understanding on applications/ middleware technologies used by Personal Investing business reps for customer driver communication.

The Purpose of This Role

The NGCC Ops Support team s key role is the stability and availability of applications built on Contact Center Technologies, used by the associates servicing Personal Investing customers. The team has thorough knowledge on app server/ web server technologies, Integration & Deployment technologies, Monitoring tools and Scripting & Automation technologies.

The Value You Deliver

This role requires any or all the following support functions: incident management, change management, application and environment configuration, application deployment, operational stability and availability of the applications, develop automated frameworks to provide enhanced support, problem resolution, and project management. Some support activities and implementations will be after hours or on the weekends as needed. The successful candidate will also participate in the teams' on- call rotation providing off hours support

The applications are critical to Fidelity s Personal Investing day- today transaction processing. AWS Cloud and

Genesys Suite of applications

are supported by middleware technologies like ISS, Tomcat, Apache, GIT/ Stash, Jenkins, Ansible, uDeploy, Power Shell, Shell Scripting, Python in Windows and Linux Environment.

Primary Responsibilities

Provide daily operational support for Suite of applications that PI Application Management Engineering team manage

Provide CI- CD services for all the applications hosted in Windows 2012 and Linux

Respond to user inquiries regarding application- related issues.

Develop/ Provide automated continuous monitoring capability for the supported applications.

Participate in small to large initiatives ranging from application incident resolution work to project related tasks.

Document operational procedures and share knowledge with the rest of the Operations team and other teams.

The Skills that are Key to this role

Technical / Behavioral

Hands- on experience on automation efforts.

Operating Systems: Linux/ Windows

App/ Web server: IIS, Tomcat, Apache

DevOps/ Container Technologies: AWS Cloud, Jenkins, Stash/ BitBucket/ jFrog, ANSIBLE, uDeploy, Chef, Puppet, Docker, Kubernetes

Scripting: Shell Scripting, Python and PowerShell

Monitoring/ Testing Tools: Splunk, ELK, SoapUI, DataDog

Networking Skills: Basic networking skills, Network log analysis, LTM, GTM ( F5, Wireshark

Focus on improvements in Automations, Logging and Monitoring.

DevOps implementation knowledge in Cloud would be an added advantage.

Knowledge on Genesys Suite of Applications would be an added advantage.

Establish plan for continuous improvement regarding stability and availability.

Metrics and reporting around various areas including, but not limited to, application performance & monitoring, incident and problem management, etc.

Site Scope, Splunk, Dynatrace and any other Automations for monitoring.

Proven analytical and problem- solving skills.

Must be capable of learning complex processes quickly and ability to acquire knowledge through self- learning.

Ability to work as part of a team as well as independently.

The applicant should demonstrate effective communication skills; both written and verbal.

Ability to learn and work quickly to meet business deadlines.

The Skills that are Good to Have for this role

Ability to triage/ follow up on incidents until the root cause is determined.

CI- CD implementation on AWS Cloud.

Ability to setup end- to- end monitoring including synthetic monitoring.

Ability to assume Crisis Manager role during high impact issues.

How Your Work Impacts the Organization

This position is a part of the 12 x 7 PI Application Management Engineering Support Team within the Production Services Group. The team member will be engaged in ensuring the operational stability of the applications used by PI Call center Reps. This team member will participate in system monitoring, installing fixes, incident troubleshooting and resolution, problem management, and ensuring operational standards adherence.

The Expertise We re Looking For

5+ years of computer operations or systems engineering experience Tomcat, Apache in Linux/ Windows

Strong knowledge of scripting and automation practices and solutions.

Knowledge on CI/ CD pipeline Automation.

Patching automation.

Bachelor's degree in related field or equivalent experience required

Experience managing environment stability and availability

Production support experience with financial systems a plus

Demonstrated understanding of network topology and services, such as GTM and LTM

Familiar with ITIL IM, CM and PM practices

Understanding on with PaaS, SaaS, ALMaaS a plus

Experience with software development methodologies (Agile, Waterfall) a plus

Excellent oral and written communication

Experience with Dev Ops and Cloud based technology is a plus

Production support experience in financial services sector a plus

Shift timings : The team works on 16 7 support. The associate will be on rotation in 3 different shifts(6 AM 3PM, 11 AM 8 PM, 2 PM 11 PM)

Technology

Education Level : Bachelor's Degree ( 16 years)

FMR India Business Unit : Technology Services

Organization : India BG

Job Posting Date : Mar 15, 2019, 8:49:22 AM

Blaze Your Own Trail.

Education:

UG:   B.Tech/B.E.

PG:  Post Graduation Not Required

Contact Details:

Website:  https://fidelity.taleo.net/careersection/jobdetail.ftl?job=1903432&lang=en

Reference Id:  1903432

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Keyskills:   Linux Networking Windows Project management Shell scripting Automation Python Production support Troubleshooting Agile