International Chat process
- Tech Mahindra
- 1 - 5 years
- Hyderabad
- 4 months ago
- Email to a friend
- Report this job
Job Description
HIRING FOR INTERNATIONAL CHAT PROCESS
JOB description
We are actively seeking a dedicated and customer-focused professional to join our team as a Customer Service Executive, specializing in inbound Chat processes. The successful candidate will be responsible for handling Dual Chats, addressing customer inquiries, and ensuring a positive customer experience.
Role & responsibilities:-
- Resolving billing issues using query solving techniques and providing clear and concise information. questions about billing or services.
- Manage International inbound customer Chat with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Meet and exceed performance targets for Chat handling and customer satisfaction.
- Stay informed about company products, services, and policies to provide accurate information to customers
**Requirements:**
- Minimum of 1 year of experience in Dual chat within a customer service environment.- Strong problem-solving abilities and the ability to think on your feet.- Familiarity with CRM systems and Chat center software.- Ability to work in a fast-paced environment and handle high Chat volumes.- Customer-centric mindset with a commitment to delivering top-notch service.
Preferred candidate profile
- Reviewing account information and answers.
- In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
- Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
Perks and benefits Cab Facility both ways [ Pick up and drop within Transport radius] Immense Growth Opportunities
Salary Grid-
EXP
CTC & IN HAND
12 Months to 17 Months
3.8 LPA
18 Months to 23 Months
4.10 LPA
24 Months AND Above
4.3 LPA
NOTE-IMMEDIATE JOINERS
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Chat SupportEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad
Keyskills: Dual Chat experience Chat Support
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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