Technical Account Manager
- Locus
- 2 - 5 years
- Bengaluru
- 6 months ago
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Job Description
Job Title: Technical Account Manager
Location :Thailand
About Locus : At Locus, we are redefining logistics decision-making with deep-tech solutions that drive efficiency, consistency, and transparency across industries like retail and FMCG/CPG. Founded in 2015 by Nishith Rastogi and Geet Garg , Locus has evolved from a women s safety geo-tracking app into a globally recognized logistics optimization platform.
Our technology has empowered enterprises such as Unilever and Nestl to execute over a billion deliveries across 30+ countries. Guided by our commitment to innovation and sustainable growth, we transform complex supply chains into strategic growth enablers. Join us at Locus and be part of a team shaping the future of global logistics.
About the Role We are looking for a Technical Account Manager to join our growing team and lead the implementation of our solutions for a key retail client in Thailand. The individual will work as part of the TAM/Customer Success team to deliver logistics, solution-oriented services to the clients.
Responsibilities:
- Implementation: Take ownership of the end-to-end deployment process, ensuring the successful implementation of Locus solutions for our retail client in Thailand.
- Project Planning: Develop comprehensive deployment plans, outlining milestones, timelines, and resource requirements. Collaborate with cross-functional teams to ensure alignment with business objectives.
- On-site Deployment: Travel across Thailand to various cities to oversee the rollout of our software, providing hands-on guidance, troubleshooting, and support.
- Stakeholder Collaboration: Work closely with internal teams, external vendors, and client stakeholders to coordinate and communicate deployment activities. Ensure a smooth and efficient deployment process.
- Training and Support: Conduct training sessions for end-users, providing necessary guidance and support. in both English and Thai language. Address any issues or concerns during and after deployment.
- Quality Assurance: Implement rigorous testing procedures to ensure the functionality, performance, and reliability of the software. Monitor and address any issues that arise during deployment.
- Communication Skills: Demonstrate strong communication skills in English and Thai, both written and verbal, to effectively convey technical information to diverse stakeholders.
- Documentation: Maintain accurate and up-to-date documentation of deployment processes, issues, and resolutions. Provide regular reports to the leadership team.
Qualifications:
- Bachelor s degree in Computer Science, Information Technology, or a related field.
- Proven experience in software implementation and project management, preferably in the retail or supply chain industry.
- Strong understanding of retail industry and supply chain processes.
- Excellent communication in English and Thai along with good interpersonal skills.
- Willingness to travel extensively across Thailand.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Problem-solving mindset and the ability to adapt to evolving requirements .
- Shape how global enterprises automate logistics operations at scale.
- Collaborate with a world-class team of engineers, solution experts, and product leaders.
- Competitive compensation, benefits, and the flexibility to work remotely or from a regional office.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network Service TechnicianEmployement Type: Full timeContact Details:
Company: LocusLocation(s): Bengaluru+ View Contact
Keyskills: Supply chain Computer science TAM Manager Quality Assurance Project management Project planning FMCG Troubleshooting Information technology Software implementation
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