Telus Digital | Chat Support Executive
- ION
- 0 - 5 years
- Noida, Gurugram
- 4 months ago
- Email to a friend
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Job Description
Responsibilities:-
- Should be handling multiple chats 2-3 at the same time
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.Role & responsibilities
- Process transactions involving large sums of money and ensure accuracy.
- Answer a wide range of inquiries and solve a wide range of customer service issues and problems.
- This job has a highly regimented schedule and requires a full day of assisting customers on the phone.
- Strong customer service skills including diplomacy and the art of diffusing tense situations are required.
- Processing customers orders and ensuring its accuracy and completion.
Preferred Candidate Profile:-
- 0.6-3 years of experience in International Chat Support experience.
- Excellent communication skills
- Graduation is mandatory.
- Rotational shifts & Rotational week offs.
Perks and benefits
Salary ranges from 2.95 to 3.43 LPA.
- Both side cab facilities.
- Medical Insurance
- Life Insurance
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Non Voice - OtherEmployement Type: Full timeContact Details:
Company: TELUS InternationalLocation(s): Noida, Gurugram
Keyskills: Chat Email Support Customer Service International Chat Non Voice Process Good communication Webchat Semi Voice Non Voice chat support Chat Process
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