Quality Analyst (Calls Auditing) - Mumbai (Malad West) - Paisabazaar
- Paisabazaar
- 1 - 6 years
- Mumbai
- 4 months ago
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Job Description
We Paisabazaar is hiring for Quality Analyst/Sr. Quality Analyst (Call Auditing) profile for Malad West, Mumbai. Candidate should have 1 year experience in Call auditing and Call monitoring. Immediate Joiners are preferred.
Interested Candidates can call or WhatsApp their resume on 7982112*** (Brijesh Kumar) & can share the resume at Br*********r@pa********r.com
Profile - QA/Sr.QA (Call Audit And Monitoring)
Location - Malad West, Mumbai
Job Description:
- Auditing and listening the agents calls and Sharing feedback with them
- Finding the call errors and Fetal calls
- Strong Communication and Interpersonal Skills (Language preference-Hindi & English)
- Analytical and problem solving Skills
- Basic Knowledge of Excel
- Responsible for conducting audits on defects received for metrics and providing effective
- coaching feedback to drive continuous and long term improvement of their quality metrics.
- Reduce defects by driving process improvement efforts through audit findings.
- Provide training needed analysis to management and training team for
- individuals/team/Processes in order to address knowledge gaps.
- Conduct regular knowledge checks on the floor through process tests, huddles, etc.
- Engage with Process stakeholders and peers, and drive Calibration efforts across Company
- Drive initiatives through SOP/processes
Requirement -
- Minimum 1 year experience in call monitoring and calls audit.
- Candidate should have call auditing and call monitoring experience
- Should know Feedback sharing matrix
- Good with excel and repots making
Please read JD carefully And if you don't have the relevant experience please ignore this email.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Quality AssuranceRole Category: Business Process QualityRole: Call Quality AnalystEmployement Type: Full timeContact Details:
Company: PaisabazaarLocation(s): Mumbai
Keyskills: call Auditing Quality Audit Root Cause Analysis QC Tools call Audit Pareto Analysis Quality Analyst 7QC Calibration Pareto Charts 7Qc Tools Call Monitoring Call Quality Feedback Call Calibration
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