Vice President - Operations (Medical Coding, US Healthcare)
- Gebbs Healthcare
- 18 - 28 years
- Mumbai
- 6 months ago
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Job Description
Duties & Responsibilities :
Financial Targets
Manage all aspects of delivery of operations for the assigned Line of Business (LOB).
Own financial performance and profitability for client accounts under the LOB.
Oversee P&L responsibility and sustain EBITDA margins.
Drive employee engagement, manageremployee relationships, retention, and overall satisfaction.
Client Management
Maintain high levels of client satisfaction through exceptional service delivery.
Lead client onboarding for new assignments and programs.
Build and maintain strong client relationships through regular engagement.
Identify potential issues early and resolve them proactively.
Develop servicing and retention strategies to ensure client loyalty.
Continuously enhance service quality and delivery standards for meeting client expectations.
Governance
Establish and enforce governance frameworks across programs.
Collaborate with cross-functional teams for seamless operations.
Provide functional guidance and operational direction to teams.
Execute corporate initiatives including process standardization and growth strategies.
Ensure compliance with quality standards and organizational norms.
Team Leadership
Build trust and foster confidence within teams to ensure operational excellence.
Create a positive work environment that:
Reduces employee stress,
Enhances efficiency, and
Boosts morale.
Monitor team performance, provide coaching, and drive productivity.
Talent Development
Mentor and support new leaders and employees.
Identify training needs, arrange capacity-building initiatives, and ensure continuous skill enhancement across teams.
Requirement :
Strong expertise in ICD-9, ICD-10, and multispecialty medical coding within the US Healthcare domain.
Preference for candidates with hands-on experience in Hospital Coding operations.
Proven track record in P&L and EBITDA management, driving customer satisfaction, and achieving sustained margin growth.
Demonstrated leadership and people management skills, with experience managing large teams of 500+ FTEs.
Willingness and flexibility to travel across the US, Philippines, and various locations within India as required.
Qualification & Experience
Graduate in any discipline.
Minimum 18+ years of experience in US Healthcare Medical Coding, with extensive experience in hospital coding operation preferred
Job Classification
Industry: Medical Services / Hospital (Diagnostics)Functional Area / Department: Healthcare & Life SciencesRole Category: Healthcare & Life Sciences - OtherRole: Healthcare & Life Sciences - OtherEmployement Type: Full timeContact Details:
Company: Gebbs HealthcareLocation(s): Mumbai
Keyskills: US Healthcare Medical Coding Icd-10-Cm ICD - 9 Leadership Hospital coding Customer Satisfaction ICD Ebitda Hospital coding operations Pnl Management Profit And Loss People Management ICD -10
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Gebbs Healthcare Solutions Pvt. Ltd. GeBBS is an ISO 9001 certified healthcare outsourcing solutions firm based in Englewood Cliffs, NJ, with multiple Global Delivery Centers located in Mumbai, India. We focus on providing Business Process Outsourcing (BPO) solutions to Healthcare Providers (Med...
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