Customer Support Executive @ Radical Minds

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Customer Support Executive

Radical Minds
0 - 5 years
Noida, Gurugram
5 months ago
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Job Description

Roles and Responsibilities

Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to travel bookings, cancellations, and amendments.
Provide accurate and timely assistance to customers for flight reservations, ticketing, and itinerary changes.
Utilize GDS systems such as Amadeus and Galileo to process airline tickets and manage bookings efficiently.
Maintain a high level of professionalism while handling complex customer issues and escalating when necessary.
Meet performance targets set by the company regarding call quality, resolution rates, and first-call resolution.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Radical Minds
Location(s): Noida, Gurugram

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Keyskills: Debt Recovery Inbound Process Inbound Voice Process Domestic Ticketing Domestic Voice Process Bpo Voice Travel Process GDS Galileo Air Ticketing Domestic Process Amadeus

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₹ 2.25-3.5 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Radical Minds

Our company offers result driven services like lead generation, sales & marketing, customer retention management service, etc. that empower business as well as enhance the credibility and profitability of the company. Additionally, Radical Minds Technologies offers website designing, applicati...

Customer Support Executive @ Radical Minds

Home > Customer Success