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Customer Support Executive @ Radical Minds

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 Customer Support Executive

Job Description

Roles and Responsibilities

  • Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to travel bookings, cancellations, and amendments.
  • Provide accurate and timely assistance to customers for flight reservations, ticketing, and itinerary changes.
  • Utilize GDS systems such as Amadeus and Galileo to process airline tickets and manage bookings efficiently.
  • Maintain a high level of professionalism while handling complex customer issues and escalating when necessary.
  • Meet performance targets set by the company regarding call quality, resolution rates, and first-call resolution.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Radical Minds
Location(s): Noida, Gurugram

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Keyskills:   Debt Recovery Inbound Process Inbound Voice Process Domestic Ticketing Domestic Voice Process Bpo Voice Travel Process GDS Galileo Air Ticketing Domestic Process Amadeus

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₹ 2.25-3.5 Lacs P.A

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Radical Minds

Our company offers result driven services like lead generation, sales & marketing, customer retention management service, etc. that empower business as well as enhance the credibility and profitability of the company. Additionally, Radical Minds Technologies offers website designing, applicati...