Head Delivery & Client Onboarding
- Locus
- 12 - 18 years
- Bengaluru
- 4 months ago
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Job Description
Job Title: Head Delivery & Client Onboarding
Location: Bangalore (On-site; full-time)
Reports To: Global Head Customer Success
- Locus is looking for an experienced Delivery Leader to build and lead our global delivery organization, owning end-to-end client onboarding, implementation, and go-live for enterprise customers particularly in the Western markets (North America & Europe). The role requires strong operational leadership, enterprise program management expertise, and the ability to scale a high-performing, customer-centric team that can deliver complex multi-country rollouts.
Key Responsibilities
1. Build & Lead the Delivery Function
- Establish the global delivery organization from the ground up, including process design, governance models, and performance metrics.
- Hire, mentor, and scale a high-performing delivery team with regional leaders, project managers, solution architects, and onboarding specialists.
- Drive collaboration between Product, Engineering, and Customer Success to ensure smooth handover from sales to delivery to BAU operations.
2. Enterprise Implementation Excellence
- Own end-to-end delivery for large-scale, multi-process enterprise clients from contract signature to successful go-live.
- Develop and enforce project management frameworks (PMO standards, risk management, change control).
- Ensure implementations meet contractual obligations, SLAs, and customer KPIs.
3. Stakeholder & Executive Management
- Serve as the primary delivery escalation point for senior stakeholders at client and internal leadership levels.
- Navigate complex global accounts with multi-country stakeholders, ensuring alignment and proactive communication.
4. Scale & Standardize Operations
- Implement repeatable onboarding and delivery playbooks that can scale across industries and geographies.
- Measure delivery efficiency through data-driven KPIs and continuously improve processes for speed, quality, and customer satisfaction.
5. Western Market Client Focus
- Leverage cultural and operational understanding of Western enterprise clients to ensure high adoption and smooth change management.
- Adapt delivery and onboarding approaches for clients in North America and Europe.
- Required Skills & Experience
- Experience: 12 18 years in enterprise SaaS delivery, implementation, or program management, with at least 5 years in a leadership role.
- Proven track record of scaling delivery organizations in a high-growth environment.
- Strong understanding of Western enterprise customer expectations, governance, and communication styles.
- Experience delivering multi-country, multi-stakeholder rollouts for Fortune 500 or equivalent clients.
- PMP/Prince2/Agile certifications preferred.
- Ability to travel globally as required.
- Success Metrics
- On-time, on-budget delivery of client go-lives.
- High customer satisfaction & NPS at go-live.
- Reduction in time-to-value across projects.
- Scaled delivery team with defined global/regional roles and playbooks.
What We Offer
Join Locus and become part of a visionary team that is redefining logistics through innovation and smart distribution. We provide competitive compensation, comprehensive benefits, and a collaborative environment where your expertise will drive both your growth and that of the organization.
Locus is an equal opportunity employer dedicated to creating a diverse and inclusive workplace.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Project & Program ManagementRole Category: Technology / ITRole: Director - Program ManagementEmployement Type: Full timeContact Details:
Company: LocusLocation(s): Bengaluru+ View Contact
Keyskills: Process design Change management PMP Project management Agile FMCG Risk management Operations client onboarding Logistics
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