Business Operations Executive
- Rapido
- 0 - 5 years
- Ludhiana
- 4 months ago
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Job Description
Job description
About Rapido
We are India's largest bike-taxi platform, steadily venturing into Delivery, Cabs, Auto, Rental and more. Currently present in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us
with the right balance of ambition, fun, and transparent work culture!
Rapido Cabs made its debut on May 2023, marking the commencement of its services in eight cities. Notably, Hyderabad, Bangalore, and Delhi stand out as the primary cities for this initial launch. However, the ambitious plan includes an extensive expansion to encompass over 50 cities in the coming 12 months.
Opportunities don't happen, you create them!
Job Summary:
As BOE for a ride-hailing app, you will be reporting to the AM or Operations Manager. You have to be on ground and work on day-to-day operations to ensure efficient and seamless transportation services for Customers and Captains (drivers). The role involves daily interactions to understand the driver issues, conducting engagements events/activities for captains and customers.
Job Responsibilities:
Address and tackle all the on ground challenges and activities w.r.t. operations. He/She will be on ground PoC of the respective city.
Create a fruitful connection between demand and supply by knowing the ride hailing market
(including all means of transportation)
Carry out customer and driver market surveys through callings and on ground interactions
Owning and delivering the planned activities on customer branding, marketing activity execution and verification
Having empathy towards understanding driver requirements and problems.
Owning and delivering the planned activities on Driver branding, supply engagement, driver
feedbacks & escalations
Understanding customer segment in the given targeted area of the city
Bi-weekly competitor customer pricing and driver payout assessment
Job Requirements:
Bachelor's degree in any field with 1+ Years of experience
Strong knowledge of the city geography and behavior
Basic excel skills
Good communication and stakeholder management skills
Should be able to speak and write the local language
Ability to work under pressure with limited resources and tight timelines
Passionate, result-oriented with strong bias for action
Whats there for you?
As a valued member of our team, you will be given the important task of expanding the reach of Rapido,
one of India's most popular modes of transport. This opportunity comes with great responsibility, as you
will be entrusted with scaling Rapido across an even larger user base.You will have the opportunity to
make impactful decisions and shape the growth of the company. We believe in the potential of our
employees and empower them to take ownership of their work.
Excited to solve challenges? Join Rapido & chase bigger milestones!
Role: OtherIndustry Type: Courier / LogisticsDepartment: OtherEmployment Type: Full Time, PermanentRole Category: OtherEducationUG: Any GraduateKey Skills
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: RapidoLocation(s): Ludhiana
Keyskills: Operations Management Business Operations Business Process Improvement
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